Latest Customer Experience Jobs

Software Engineer, Enterprise

In this role, you will design, build, and scale backend systems that power enterprise GenAI products, focusing on reliability, performance, and deployment across both Scale’s and customers’ infrastructure. You will develop core services and APIs, architect scalable distributed systems, and optimize backend performance for latency, throughput, and cost.

Scale AI London, United Kingdom

On-site Permanent

Machine Learning Engineer

As a Machine Learning Engineer, you will design and build autonomous AI agents using LLMs and advanced reasoning frameworks. You will specialize in RAG pipelines, fine-tune models, and ensure robust and trustworthy AI systems in the insurance and fintech domain.

Randstad Technologies Recruitment London, City And County Of the City Of London, United Kingdom £450 – £500 pd

Hybrid Contract

Enterprise Account Executive, UK

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build...

Multiverse London, United Kingdom

Hybrid Permanent

Software Engineer (Infrastructure)

This role involves deploying and maintaining Thought Machine's cutting-edge banking software, developing automation tools, and integrating with third-party infrastructure. The position focuses on building scalable, reliable systems and improving observability and disaster recovery processes.

Thought Machine London, United Kingdom

Hybrid Permanent

Senior Software Engineer (Infrastructure)

This role involves deploying and maintaining cutting-edge banking software, developing automation tools, and ensuring high availability and scalability of services. The Senior Software Engineer will work on observability, orchestration, and disaster recovery tooling, contributing to a robust and reliable infrastructure.

Thought Machine London, United Kingdom

Hybrid Permanent

Principal Machine Learning Engineer

The role involves developing and optimizing machine learning models for personalized recommendations, working with large-scale data pipelines, and deploying models in production. You will collaborate with data scientists, engineers, and product managers to enhance the Machine Learning Platform and drive innovation in recommendation systems.

Sky Tw75Qd, TW7 5QD, United Kingdom

On-site Permanent

Senior Machine Learning Engineer (Recommendation)

This role involves developing and optimizing machine learning models for personalized content recommendations, working with large-scale data pipelines, and deploying models in production. The successful candidate will collaborate with cross-functional teams to enhance the Machine Learning Platform and drive innovation in recommendation systems.

Sky Tw75Qd, TW7 5QD, United Kingdom

On-site Permanent

Analytical Engineer

The Analytical Engineer will collaborate with cross-functional teams to build and support data products on a modern cloud platform. Responsibilities include designing data pipelines, improving data accuracy, and mentoring team members, with a focus on machine learning and AI projects.

Ageas Insurance Limited Rh20Eg, RH2 0EG, United Kingdom £55,000 – £70,000 pa

Hybrid Permanent

Staff Software Engineer, Voices

This role involves working on the core systems that power Synthesia’s script preview and voice generation, ensuring high-quality voiceovers across multiple languages and providers. You will design and evolve backend services, handle provider reliability, and contribute to user-facing product problems, collaborating closely with frontend and R&D teams.

Synthesia London, United Kingdom £50,000 pa

Remote Permanent

Staff Fullstack Engineer, Avatars

This role involves building end-to-end product features for Synthesia’s Avatars and Generative Media domain, combining frontend, backend, and AI model capabilities. You will take ownership of features from idea to production, working closely with product and design to iterate and refine solutions based on user feedback.

Synthesia London, United Kingdom

Remote Permanent

Staff Backend Engineer, Voices

This role involves developing and improving the core speech and voice generation systems within Synthesia's AI video platform. The engineer will work across backend and frontend layers to build reliable, scalable features for script preview, voice orchestration, and voice quality, integrating multiple Text-to-Speech providers and building recommendation systems. The position emphasizes ownership of end-to-end feature development, rapid iteration, and close collaboration with product, design, and AI teams.

Synthesia London, United Kingdom

Remote Permanent

Frontend Engineer, Growth

This role involves owning and shipping high-impact experiments and features that directly influence activation, conversion, and revenue metrics. You will work full-stack across the Growth surface, including activation flows, onboarding, pricing mechanics, and viral loops, while building and extending the team's experimentation platform. Collaboration with product managers and data analysts is key to prioritizing high-leverage work and translating business problems into technical solutions.

Synthesia London, United Kingdom £50,000 pa

Remote Permanent

Senior Research Engineer - Audio Post-Training

As a Senior Research Engineer, you will work on cutting-edge challenges in generative AI, specifically focusing on creating high-quality, expressive, and real-time synthetic voices. You will adapt and optimize speech models, implement post-training techniques, and integrate novel architectures to enhance realism and responsiveness in TTS systems.

Synthesia London, United Kingdom £50,000 pa

Remote Permanent

Senior Research Engineer - Video Foundation Models (Pre - Training)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Remote Permanent

Engineering Manager (Avatars)

The Engineering Manager role involves leading complex AI-powered video and avatar rendering projects, breaking down ambiguous initiatives into structured plans, and driving technical excellence across backend systems, frontend rendering, and AI integrations. The role focuses on scaling the team, improving system reliability, and aligning with long-term product strategy.

Synthesia London, United Kingdom

Remote Permanent