Trainer – Digital and Artificial Intelligence

This role is responsible for developing and delivering the Digital Support Technician apprenticeship ensuring learners gain core digital support competencies such as troubleshooting, system configuration, and user support. This includes contextualising learning to real workplace scenarios, helping apprentices build confidence in both traditional IT support and emerging AI-enhanced workflows.

By embedding AI technologies like Microsoft 365 Copilot into organisational processes through innovative, structured delivery models the Trainer will support digital transformation by upskilling individuals to become in-house digital enablers, combining technical expertise with change management, risk mitigation, ethical AI use, and prompt engineering skills.

The role includes delivering a blend of face-to-face workshops, online training, hands-on labs, and ongoing consultancy-style support aligned to apprenticeship standards.

Role responsibilities and requirements:

• Design and deliver comprehensive AI training programmes, including high-level Microsoft 365 Copilot leadership workshops and wider AI integration pathways.
• Create and maintain high-quality training materials such as presentations, user guides, integration roadmaps, and case study-based labs.
• Lead interactive workshops and training sessions to educate learners on AI concepts, tools, and best practices.
• Support learners across an extended transformation journey, guiding them through real-world activities such as Copilot deployment, semantic indexing, data governance, and AI workflow automation.
• Coach staff in critical skills such as prompt engineering, AI risk mitigation, ethical considerations, and change leadership to ensure responsible, scalable adoption.
• Align learning delivery with organisational needs, helping teams to build AI adoption roadmaps, configure Microsoft 365 Copilot, and extend functionality using Power Platform and Azure AI.
• Work collaboratively with employers and business leaders to ensure training solutions meet real business challenges and deliver measurable outcomes.
• To support the achievement of contractual targets for learner retention and success rates.
• Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
• Seek feedback from learners on learning support materials to review and improve the service and learning experience.
• Ensure systems and processes are followed and are in line with contractual deadlines.
• Deliver outcomes in line with current KPI’s and business performance targets.
• Administrating and completing paperwork associated with programme delivery within required timescales.
• Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
• Hold a Level 3 teaching qualification or above or work towards achieving a L3 Teaching qualification.
• Have practical experience in AI, machine learning, or data science, including hands-on experience with AI tools, frameworks, and technologies.
• Be proficient in Microsoft Offices packages, including Word, Excel, and PowerPoint.
• Have strong organisation and administrative skills.
• Have excellent written and verbal communication skills.
• Experience of unsupervised working and using own initiative.
• Be able to show an understanding of different learning styles and how to differentiate through various teaching methods.
• Able to motivate self and learners.
• Able to plan and deliver imaginative and motivational sessions with a clear focus on the needs of the individual learner.
• A willingness to work flexible hours and locations as required.
• To consistently demonstrate desired company behaviours and standards.
• Be flexible, committed & enthusiastic.
• Keeping workplace safe and tidy.
• Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)