Service Support Administrator

Vermelo RPO
Tn23Ef, TN2 3EF, United Kingdom
5 months ago
Job Type
Permanent
Work Location
Hybrid
Seniority
Mid
Education
Degree
Posted
5 Jan 2026 (5 months ago)

Service Support Administrator

Location: Tunbridge Wells, Kent - Hybrid

About VisionTrack

VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations.

We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly.

The Role

This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment.

What You’ll Be Doing

  • Managing service tickets from creation through to closure
  • Reviewing and validating engineer job sheets and service reports
  • Checking warranty status and ensuring correct billing eligibility
  • Raising invoices and supporting monthly billing processes
  • Liaising with customers regarding purchase orders and queries
  • Working closely with internal technical teams to validate product usage
  • Managing relationships with third-party suppliers, including escalations
  • Resolving service ticket and invoice queries through to completion
  • Validating labour, parts, and supplier costs
  • Supporting reporting for key accounts (ticket volumes, billing data)
  • Using internal platforms to track vehicles, projects, and service activity
  • Attending customer and supplier calls to provide updates and insights

What We’re Looking For

  • Strong administrative or operational experience
  • High attention to detail and accuracy
  • Confident working with data, systems, and processes
  • Good Excel skills (advantageous)
  • Excellent communication skills, both written and verbal
  • Customer-focused mindset
  • Ability to prioritise and manage multiple tasks
  • Comfortable working in a fast-paced, tech-led environment
  • A genuine interest in technology and willingness to learn

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