Platform Professional Services Sr. Consultant , ESP)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike Services is seeking a Platform Professional Services Sr. Consultant specialised in AI for Detection and Response who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform’s AI capabilities. This role will focus specifically on leveraging Falcon’s Artificial Intelligence (AI) and Machine Learning (ML) technologies to enhance threat detection, automate response workflows, and maximise security outcomes for customers. The Platform Professional Services Senior Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimisation/utility and follow-on customer support for the CrowdStrike platform's AI-powered detection and response capabilities.

What You'll Do:

Deployment and Operations activities may include:

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities

• Assist customers in optimising AI-driven threat detection models and automated response workflows

• Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy

• Develop and implement AI-driven automation playbooks for security operations

• Troubleshoot AI-related customer issues across small to large enterprises

• Develop scripting and application solutions using Falcon APIs to enhance AI capabilities

• Work closely with customers to interpret AI-generated alerts and findings

• Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritisation and asset management

• Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows

• Support Incident Response teams with AI-powered threat hunting and forensic analysis

• Develop and lead AI skills workshops for the Platform Professional Services team

• Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral

• Ability to travel up to 25% of the time

What You'll Need:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 8 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

• Strong understanding of AI and machine learning concepts, particularly in cybersecurity applications

• Strong understanding of software deployment technologies

• Very knowledgeable on Windows, Mac, and Linux platforms

• Experience with AI-powered security tools and platforms

• Knowledge of data science principles and their application to security operations

• Experience with security automation and orchestration platforms

• Very knowledgeable on Windows, Mac, and Linux platforms

• Strong knowledge of Microsoft Office applications

• Skillful communication and effective ability to build collaborative relationships

• Strong experience presenting technical AI content to various audiences

• Strong experience in computer and network systems security

• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

• Proactive and thorough ability to manage work and prioritize customer projects

• Experience mentoring team members

• Some experience leading a team to complete projects

• High level of motivation; self-starter; results driven

• Potential for travel and assignment work exists

Bonus Points:

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

• AI/ML Technologies: Experience with machine learning models, natural language processing, anomaly detection, writing prompts

• Programming for AI: Python, R, or similar languages for data analysis and model development, working with agents and/or building agents

• Operating Systems: Windows, Linux, Mac

• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

• Development: PowerShell, Python, Bash, Batch

• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

• Compliance: CIS Benchmarks, STIGs, PCI, HIPPA

• Database: SIEM, MSSQL, Splunk, LogScale

• Identity: Identity, Active Directory, Azure-AD, SSO

• Cloud: AWS, Azure, and GCP

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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