Head of Business Technology (Automation & AI Focus)
Location: London
Reporting to: Director of Technology
The Opportunity
We are seeking a forward-thinking Head of Business Technology to lead a step-change in how automation, AI, and data-driven solutions transform business operations. This is a high-impact leadership role focused on building and scaling an automation-first capability that drives efficiency, enhances decision-making, and unlocks measurable business value.
You will operate at the intersection of strategy and delivery, shaping a modern automation roadmap while remaining hands-on in implementing solutions that simplify, streamline, and optimise core business processes.
What You’ll Be Responsible For
Automation Strategy & Transformation
- Define and deliver a business-wide automation and AI strategy aligned to organisational goals
- Identify high-value opportunities to digitise and automate processes across functions such as Finance, HR, Operations, and Business Development
- Champion a culture of continuous improvement, leveraging automation as a core driver of efficiency and innovation
Building an Automation Capability
- Establish and scale a modern automation and data capability, including tooling, standards, and delivery frameworks
- Design and implement solutions across RPA, workflow automation, AI, and data platforms
- Build internal engineering capability, reducing reliance on third parties while maintaining a pragmatic, value-driven approach
End-to-End Solution Delivery
- Lead the full lifecycle of automation initiatives—from process discovery and design through to deployment and optimisation
- Develop and manage a prioritised pipeline of automation projects based on ROI and business impact
- Ensure solutions are scalable, maintainable, and aligned with enterprise architecture
Stakeholder Engagement
- Partner with senior business leaders to understand challenges and translate them into automation opportunities
- Act as a trusted advisor, clearly articulating the business value of automation and AI
- Facilitate workshops, design sessions, and innovation initiatives to co-create solutions
Technology & Systems Oversight
- Oversee core business systems and ensure seamless integration with automation solutions
- Manage vendor relationships, tooling decisions, and platform evolution
- Stay ahead of emerging technologies in automation, workflow, and AI
Leadership & Team Development
- Build and lead a high-performing, multidisciplinary team (e.g. automation engineers, analysts, architects)
- Foster a hands-on, delivery-focused culture with strong engineering discipline
- Develop skills, standards, and best practices to support long-term capability growth
Governance, Value & Adoption
- Define metrics to measure success and track ROI of automation initiatives
- Ensure strong governance, security, and compliance across all solutions
- Drive adoption through effective change management, training, and engagement
What We’re Looking For
- Proven experience leading automation and AI transformation at scale, with clear business outcomes
- Strong hands-on expertise in automation technologies (RPA, workflow tools, AI solutions)
- Experience building automation capabilities, including tooling, standards, and teams
- Track record of influencing senior stakeholders and delivering in complex organisations
- Deep understanding of business systems (e.g. ERP, CRM, HR systems) and integrations
- A pragmatic, delivery-focused mindset with the ability to balance innovation and commercial value
- Comfortable operating in lean, fast-paced environments with a high degree of autonomy
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