Critical Engineering Manager

As a CBRE Critical Engineering Manager, you will lead and oversee the engineering teams responsible for resolving and completing day-to-day PPM's & Work Orders, ensuring all tasks are delivered safely, efficiently, zero impact to clients operation and to the highest levels of customer satisfaction and experience. You are responsible for the delivery of resilient, compliant, and highly reliable engineering services, ensuring uninterrupted operations within critical environments.

Reporting to:

Senior Facilities Manager

Reporting employees:

The Critical Engineering Manager leads a multi-skilled Engineering team, including Critical Shift Leaders & Shift Engineers.

Responsibilities/ Tasks:

The primary responsibilities and tasks of the Critical Engineering Manager are:

To respect and act according to CBRE's rules, regulations and values RISE: Respect, Integrity, Service & Excellence), leading by example with model behaviors.

Maintain and continuously improve the resilience of all critical systems to achieve zero unplanned downtime.

Review and approve RAMS and assess impact risk of PPM's, repairs, project and reactive work efforts.

Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure exceptional delivery of services.

Arrange and coordinate holiday, training & sickness cover for other members of the shift team. Individual & team performance reviews.

Evaluate and produce annual Planned Preventative Maintenance assessments of plant and equipment and issue recommendations on efficiency improvements and upgrades.

Technical fault finding and diagnosis of integrated critical power and cooling systems

Produce monthly reports as required including equipment efficiency/reliability

Produce incident reports when required

Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

Ensure that all contractors and staff comply with all company, client safety, and security requirements.

Assist with the development of critical services training programs such as CNET and CERM

Act as authorising engineer where required.

Point of contact for client and management escalation.

Share expertise and industry experience with the team to help resolve operational problems.

Provide leadership to on-site engineers, shift teams, and supervisors to ensure safe, compliant, and high-quality engineering practices.

Oversee maintenance strategies in line with CBRE and client-specific standards.

Oversee day-to-day work order delivery, monitoring workload, prioritisation, and response to critical requests.

Support & work in coordination with the Building Manager, Senior Technical Manager & Lead Facilities Support.

Achieve contractual SLAs/KPIs such as PPM completion, incident response times, uptime metrics and audit scores.

Skills & Qualifications

Relevant engineering qualifications (HNC/HND, C&G, NVQ L3+, or degree level).

CNET or similar accreditation such as CDCMP CDCTP

Excel, Corrigo, Microsoft office

HV/LV Authorised Person status or a clear route to achieving it.

Building automation and monitoring system experience/training

Proven experience managing engineering teams in critical environments (banking, data centres, trading floors, telecoms, or similar).

Strong technical knowledge of electrical and mechanical critical systems, including UPS, generators, HV/LV distribution, cooling systems, BMS and life safety.

Calm, decisive and structured under pressure.

Strong leadership presence with excellent team-building ability.

Customer-focused with a drive for service excellence & exceptional customer experience.

Analytical and data-driven, with a mindset of continuous improvement.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process