Cognigy Specialist

We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability and Centre

Key Responsibilities

Design, develop and enhance chatbot and voicebot solutions using Cognigy.AI

Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms

Deliver practical mentoring and technical enablement to internal engineering teams

Design and implement Retrieval Augmented Generation (RAG) solutions

Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows

Build secure, scalable and compliant Generative AI solutions

Document best practices, standards, SOPs and operational processes for ongoing support and governance

Support integrations with contact centre, CRM, knowledge management and service management platformsRequired Experience

Extensive experience delivering Cognigy chatbot and voicebot solutions

Strong experience integrating Cognigy with enterprise systems and APIs

Proven background delivering Conversational AI transformation initiatives

Experience working with contact centre and telephony technologies

Strong automation and systems integration capability

Experience creating operational documentation, support models and governance frameworks

Hands-on Azure OpenAI experience

Strong understanding of Large Language Models (LLMs) and Prompt Engineering

Experience designing and implementing RAG architectures

Experience with Azure AI Search and knowledge retrieval solutions

Understanding of Responsible AI, governance and enterprise security considerationsDesirable Experience

NICE CXone integration experience

Microsoft Teams integrations

CRM platform integrations

IT Service Management platform integrations

Experience developing AI-powered employee assistants and service desk automation solutionsWhat's on Offer?

£600-£650 per day

Outside IR35

Initial 6-month engagement

Hybrid working 2 days per week on-site in the Midlands

Opportunity to shape a large-scale Conversational AI and Generative AI capability

Work with cutting-edge AI technologies including Cognigy, Azure OpenAI, RAG and LLM-powered solutionsHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)