NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Monday to Friday.

(Please note the salary is Pro Rata) for part time hours.

The following sets out the core responsibilities of the Ward Clerk. The frequency and extent to which the post holder carries out all duties may vary from speciality to specialty.

• Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.
• Answer ward telephone calls taking/relaying messages for multidisciplinary team members. Provide information concerning the condition of patients to relatives as directed by nursing staff.
• Ensure reception/clerical staff base and waiting areas are maintained in a presentable manner [cleaning of PC’s, telephones and casenote trolley.]
• Patient Administration
• Admit, discharge and transfer patients on TrakCare computerised Patient Management System [TrakCare].
• Crosscheck bed census white board against TrakCare.
• Pre-admit patients on TrakCare.
• Arrange/request/book out-patient appointments.
• Arrive/Discharge clinic patients.
• Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
• Arrange interpreter services.
• Requests patient casenotes update TrakCare casenote tracking system whenever patient records are received or leave the ward area.
• Prepares admission packs with all required documentation.
• Prepares paper casenotes and clinical/nursing documentation packs for new admissions.
• Prints/replenishes patient identification labels.
• Liaises with medical staff regarding results sign off.
• Files patient loose documentation after discharge in scanning folder/case note Scans residual filing/paperwork post discharge.
• Emailing/ of patient information in line with NHSGGC Board policy

Informal contact:Linda Kelly, Renal & CIC Admin Manager, ,

This role does not meet the eligibility criteria for aSkilled Worker visaor aHeath and Care Worker visa.NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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