Description
We are growing the Customer Support function in EMEA and are looking for an outstanding Technical Consultant to join us in Belfast. Are you already responsible for data integration and configuration of solutions in client environments? As part of the centralised customer support function, you will work with regional Heads of Service to drive improvements in application monitoring and alerting. You will also focus on developing Knowledge Base articles to assist our Support engineers and enhance self-service capabilities. A third key focus area for this role will be working with our Professional Services teams to improve the handover and transition of service into Support, delivering a repeatable, controlled process and a better outcome for our clients once live in production. This is a technical role, but you will also need excellent communications skills to facilitate client conversations and to deliver great outcomes both internally and externally for our clients.
We continue to grow our application monitoring capabilities, and you will be at the forefront of developing new monitoring capabilities and reviewing the performance of the existing landscape. Our customers, our engineers, and the service we offer significantly rely on application-level monitoring; this is the cornerstone of our service offering.
You will also be at the heart of the development of our technical recovery action plans and applying automation where it makes sense to do so.
Service transition is a critical step in our delivery process from pre-production to production. Specifying technically what good looks like across the application landscape will significantly reduce service issues post-go live – your experience, technical writing and communication skills will significantly improve this discipline.
You will have experience scripting, writing data transformations, performing JSON/XML manipulation, database queries and building data processing pipelines as well as strong networking skills.
Do you want to take on more responsibility and take a step up in your career? This could be the perfect role for you.
Your day to day:
- Conducting design workshops, gather business and technology requirements.
- Providing business analysis and technical support to both clients and internal teams, iterate requirements and deliverables to enhance customer success through alignment with core product capabilities.
- Designing customisations and integration approaches; produce technical specifications and build/deliver integrations into client environments.
- Working with the technology organisation to advance integration capabilities and other technical system properties, submit requirements and act as client advocate for system integration.
Do you have what it takes?
Essentials;
- System Integration Architecture, Enterprise Integration Patterns.
- RESTful API Design, HTTP and Webhooks.
- Information Security, Encryption, SSL/TLS
- API Gateways, JSON, XML.
- Systems connectivity or basic networking design and implementation.
- Service Level Objective / Non-Functional Requirement Analysis.
- Technical authoring for technical documentation.
- A team player and passionate about improving user experience and our engineer experience.
- Confident and comfortable to switch between tasks and customers.
Nice to haves;
- File based integrations, ETL tools,Apache NiFi.
- Queue based integrations, event driven systems, message passing,Apache Kafka.
- Public Cloud (Microsoft Azure).
Why Napier?
Our people are our most valuable asset, as such, we offer the below benefits to all Naperians
- Group life assurance policy
- Income protections policy
- Access to our employee wellbeing programme
- 25 days holiday and an extra day off to celebrate your birthday
- Enhanced Maternity & Paternity leave
- An open and flexible culture that allows you to work in the best way for you
- Private health and dental insurance
Interview Process: 30 minute Talent screening, 1 hour Hiring Manager call, 1 hour final interview with CCO.
We are compliance technology specialists. Our platform is founded on broad experience and deep expertise; and our products increase efficiency and minimise risk by successfully combining big data technologies with AI and machine learning. It all adds up to the world’s first truly intelligent compliance platform.
But tech is only half the story. Our intelligent approach is applied to underpin your policy, process and procedure, so you can focus on specific outcomes. The Napier platform is fast, scalable and easily configurable, as well as user-friendly. It rapidly strengthens your AML defences and trade compliance capabilities, while meeting your company’s compliance obligations and challenges in any sector.
