Student Advisor

UE06- £32,982- £38,205

College of Science & Engineering- School of Informatics

Full Time- 35 hours per week

Open Ended- Permanent Contract

The School of Informatics invites applications for an individual to work within the Informatics Student Experience Team (part of Informatics Student Services) as a Student Adviser. The post-holder will provide excellent support to both the School’s taught students and academic staff involved in the delivery of teaching within the School of Informatics.

The Opportunity:

The School of Informatics is a global leader in the areas of Computer Science and Artificial Intelligence. It is the biggest research and teaching establishment of its kind in the UK.

This role offers the successful candidate an opportunity to join a dynamic team which works to support over 1600 students studying towards Informatics degrees. In addition, the post-holder will work alongside academic staff who deliver world-leading teaching in an environment where innovation is a necessity. 

Student Advisers provide a first point of contact for students within the School, providing guidance and support - including additional assistance where needed - to those navigating University support systems. Working closely with academic and professional services teams, Student Advisers enable students to achieve their potential and contribute to the development, delivery, and sharing of best practice in student support. 

This post is full-time (35 hours per week) that combines a mix of remote and regular on-campus working.

Your skills and attributes for success: 

HNC/HND or equivalent; relevant work experience;orbroad experience acquired through a combination of job-related training and considerable on-the-job experience Knowledge and understanding of and sensitivity to the complex areas of student wellbeing and support  Experience of working independently with the ability to prioritise workloads in the face of conflicting demands Excellent written and verbal communication and active listening skills  Demonstrable analytical and problem-solving skills Competent IT skills (Microsoft Office) Excellent interpersonal skills - remaining calm under pressure, being able to provide a safe and welcoming space for students in distress Constructive team player, demonstrating ability to work collaboratively Strong commitment to equality and inclusion  Ability to understand the need for boundary-setting when working with students