Service Product Marketing Manager

2000 SPTS Technologies Limited
Newport
9 months ago
Applications closed

Related Jobs

View all jobs

Senior Manager Marketing Data & Insights Strategy

Technical Sales Manager - Flavours and Food Ingredients

Professional Print Service Engineer - England

Principal Product Manager

Data Analyst (Product Supply)

International Account Manager

Description

The Services Product Marketing Manager (PMM) is responsible for a wide range of service-related business activities. Our PMM's optimize product line service market share, revenue and profitability throughout the product lifecycle.

We drive service activities from the early phases of product design cycle all the way through to product maturity, ensuring our customers enjoy the maximum value, productivity and long service life of KLA's products. PMM's fill a highly collaborative leadership role within KLA Services and KLA overall, involving regular interaction with product divisions, sales teams, product marketing groups, field service organizations and customers throughout the world.

The PMM role includes the following responsibilities.

Establish and communicate comprehensive service strategies for each product line. Use the strategy to drive activity across numerous functional groups within Services, regions, and product divisions. Establish revenue targets and plans to meet those targets. Participate in design reviews, develop and delivers requirements for design-for-service and the service business roadmap to ensure the product meets entitled performance in the following areas: Reliability, Availability, Cost of Service, measurement performance and tool to tool matching. This also includes defining CIP programs and product performance features to achieve the improvements throughout the product lifecycle. Lead execution of service revenue plans, making course corrections where appropriate. Review progress regularly with Services management teams and make compelling recommendations if course corrections are needed. Establish service programs, pricing, and revenue targets for newly introduced products than complement the strategy for the product itself. Develop collateral that can be used with customers in support of pricing and service value. Develop an understanding of each product’s use-case within the fab such that the service strategy is well aligned with the expected tool use case. Define enhanced service offerings, including multi-tool fleet management and data analytics offerings, resulting in improved product value for KLA's customers. Consider innovative technologies such as artificial intelligence, machine learning and remote support as part of the advanced service offerings. Drive cross-functional programs, such as product improvements for the release to the field, closely monitor cost of service, contribute to management of tool-down field critical issues. Directly work with tool end-users to uncover unmet needs and promote value of service. Work with field teams directly to ensure needs are being met in accordance with the product strategy. Research competitive product and service offerings and position KLA solutions to show maximum value while recognizing customers have multiple alternatives. Ensure KLA's internal systems accurately bring together all service products, including price lists, improved coverage, analytics, fleet management and other beneficial options.

Experience and Qualifications

Bachelor of Science degree or greater, advanced degree a plus. MBA and/or business/marketing education a plus. Extensive industrial experience, including direct knowledge of semiconductor manufacturing. Established track record of business ownership in sales or marketing role. Experience with direct end-customer interaction. International business experience. Demonstrated ability to be effective across a matrix of departments while optimizing limited resources. Strong communication skills and ability to conduct effective presentations under pressure. Analytical skills, including ability to draw business conclusions from complex datasets. Thrive in a fast-paced, high energy environment. Well-organized with attention to detail. Hardworking, with ability & desire to work in a team environment.

Minimum Qualifications

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Top UK AI Research Labs & Institutes: Best Places for AI Jobs

In recent years, the United Kingdom has emerged as one of the leading global hubs for artificial intelligence (AI) innovation. With a strong academic tradition, active technology communities, and robust government support, the UK has seen the rise of numerous world-class AI research labs and institutes. Many of these organisations not only drive significant academic breakthroughs but also foster powerful industry collaborations, creating thriving ecosystems where talent, investment, and creativity converge. If you are keen on pursuing an AI career—be it in academia or industry—understanding where these AI powerhouses are located, what they specialise in, and how they collaborate can help you map a clear route to success. In this blog post, written specifically for ArtificialIntelligenceJobs.co.uk, we delve into the top UK AI research labs and institutes, outline the career paths available, and highlight how you can be at the heart of Britain’s AI innovation.

Shadowing and Mentorship in AI: Gaining Experience Before Your First Full-Time Role

How to Find the Right Mentors, Maximise Your Learning, and Position Yourself for a Successful AI Career The artificial intelligence (AI) field is expanding at a remarkable pace, offering countless opportunities to innovate, create, and make a meaningful impact across a variety of sectors. From healthcare and finance to retail and cybersecurity, AI is rapidly becoming an integral part of modern society. As demand for AI talent continues to surge, securing your first full-time role can feel both exciting and daunting. Many aspiring AI professionals wonder how to gain relevant experience to stand out among a sea of job applicants. This article explores the concept of shadowing and mentorship—two invaluable strategies that can help you acquire hands-on knowledge, build confidence, and connect with influential figures in the AI industry. By the end of this piece, you’ll not only understand how to identify potential mentors but also know how to nurture these relationships and showcase your value as a mentee, propelling you closer to your ultimate goal of landing your first AI job.

10 Ways AI Pros Stay Inspired: Boost Creativity with Side Projects, Hackathons & More

In the rapidly evolving world of Artificial Intelligence (AI), creativity and innovation are critical. AI professionals—whether data scientists, machine learning engineers, or research scientists—must constantly rejuvenate their thinking to solve complex challenges. But how exactly do these experts stay energised and creative in their work? The answer often lies in a combination of strategic habits, side projects, hackathons, Kaggle competitions, reading the latest research, and consciously stepping out of comfort zones. This article will explore why these activities are so valuable, as well as provide actionable tips for anyone looking to spark new ideas and enrich their AI career. Below, we’ll delve into tried-and-tested strategies that AI pros employ to drive innovation, foster creativity, and maintain an inspired outlook in an industry that can be both exhilarating and daunting. Whether you’re just starting your AI journey or you’re an experienced professional aiming to sharpen your skills, these insights will help you break out of ruts, discover fresh perspectives, and bring your boldest ideas to life.