Service Account Manager - UK

At Exotec, we are at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety. Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France. Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 900 ExoPeople around the world to help turn your ideas into a reality. The robotics revolution is just the beginning at Exotec. Will you be part of it?

As a maintenance contract engineer, you will:

• Ensure the smooth running of maintenance contracts concluded with our clients (contracting, monitoring, reporting, invoicing, security, updates, quotes, etc.)
• Act as the client's main contact for contract issues (KPIs, invoicing, etc.)Participate in the handover of customer sites between the deployment and maintenance teams (transfer, maintenance area, etc.)
• Follow up on the smooth running of supplier maintenance contracts (contracting, follow-up)
• Monitor suppliers on customer sites (contracts, guarantees, spare parts, etc.)
• Participate, through your actions, in improving the reliability of the system

Requirements

• Engineering school degree or a 5-year degree in business engineering
• First successful experience as a contract engineer or business manager
• Ability to analyse technical maintenance data
• General knowledge of electronics, mechanics and automation
• Autonomy, rigour and excellent interpersonal skills
• Interest for demanding technical environments, analysis and problem solving