Senior Solutions Architect - ServiceNow

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London
1 week ago
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Job Description

Job Description:

Mars Global Services is investing in talent to create and deliver ServiceNow Product Solutions that maximize platform capabilities and deliver value at scale across the enterprise. As aSenior Solutions Architect - ServiceNow, you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a “simple, streamlined, and scalable” approach.

What are we looking for?

  • 8+ years of experience in ServiceNow solution architecture, product design, and implementation.
  • Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
  • Deep knowledge of ServiceNow’s key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation).
  • Knowledge of ServiceNow’s UX frameworks, AI-driven experiences, and process automation capabilities.
  • Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.
  • Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions.
  • Experience in streamlining workflows to improve end-user adoption and business efficiency.

Nice-to-Haves:

  • ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
  • Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.

What would be your key responsibilities?

  • Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals.
  • Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach.
  • Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement.
  • Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability.
  • Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility.
  • Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation).
  • Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation.
  • Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value.

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

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