Senior Software Engineer AI

Location:Leeds, UK (Required in the office a handful of times per month)

Contract:Permanent, Full-Time

Salary:Competitive / Bonus / International travel opportunities / 28 days holiday + Bank holidays

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices.

Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market.

As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community. We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise.

'Protect People' are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day. We are looking for someone who shares our passion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success.

Role Description

We create a commercial & customer advantage for our Partners through an innovative technology platform and suite of products. That’s where you come in…

We are looking for a passionate and talented developer with a huge capacity to learn fast, experiment and fail – specifically within the AI space.

On the technology side you’ll be agnostic, have an eye for the latest trends and new solutions, and the confidence to share these within the team where everyone has a voice.

We want to build a world leading, industry leading refund application processing system that will deliver the best customer experience. This is a unique opportunity where you can apply your creativity and technical skills to solve a real-world problem with AI that will have a huge impact on the success of the business. 

As a Senior Software Engineer, you will be responsible for developing all technical aspects of the company.

The role requires strategic thinking and strong business acumen. We are a fast moving, constantly developing business with an evolving technology platform within a very fast-moving requirement environment.

We expect you to be considered, flexible, well-versed in technological trends and pathways, familiar with a variety of business concepts and a strong communicator of strategic and operational IT planning and activity to a non-technical audience.

Key Responsibilities

• Be an active part of the company’s technical vision and support all aspects of the company’s technological development.
• Be part of the product roadmap development and delivery for the Protect+ Platform in consultation with the leadership team, sales, finance and risk functions.
• Works in a consultative fashion with other departments, such as sales, product, data and CX as an advisor of technologies that may improve their efficiency and effectiveness.
• Discover and implement new methodologies that yield competitive advantage for Protect Group.
• Develop technical aspects of the company’s strategy to ensure alignment with its business objectives.
• Help ingrain throughout the business the application and use technology to deliver and maximise profitably.
• Conduct robust testing and quality assurance processes.
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology.
• Professional Competence
• Working in an agile environment
• Leadership and organisational abilities
• Ability to conduct analysis and research
• Excellent communication skills
• Strategic thinking
• Problem-solving aptitude
• GDPR and International Data Regulations Awareness
• Technical Competence

Required experience:

• C# .Net Standard / C# .Net Core / C# .Net
• Entity Framework
• SQL Server
• Azure AI
• OpenAI / OpenAI Studio / AI Studio
• Computer Vision
• Text Analytics

Preferred but not essential experience:

• Unit testing and integration testing
• Microservices / serverless architecture
• Web API / REST API Services
• Azure
• Devops / CI / CD
• ServiceBus
• App Service / Web App
• Function App
• Redis
• React
• MVC