Job Description

The Team

The Customer Risk Monitoring team, part of the Acceptance group, is responsible for implementing and maintaining the analytical intelligence that protects Teya and its customers from exposure to financial risks, including fraud and money laundering. Our goals are to minimise financial losses to Teya while maintaining customer trust and ensuring compliance with regulatory requirements. The team aligns very closely with the Ops teams investigating suspicious activities.

As the product manager for the Customer Risk Monitoring team, you’ll work to create strong partnerships with technical and non-technical stakeholders to ensure alignment between our risk analytics roadmap and the business strategy. This role reports directly to the Head of Product.

You’ll be expected to work closely with data scientists, data analysts, engineers, and operations specialists, from individual contributors to heads of departments.

Job Purpose

As an Ongoing Monitoring Product Manager you will play a critical role in defining the standards to monitor the ongoing behaviour of our members to protect the financial services infrastructure from unwanted behaviour, enforce Teya policy, protect against fraud, and ensure Teya maintains compliance with AML regulations actively
supporting Teya’s commitment to prevent financial crime.

The role will cover transaction and other monitoring of member and their behaviour and external information about our members, and subsequent in-depth investigations of monitoring flags and risk issues and events. The
monitoring team also performs periodic refreshes of KYB / KYC data held on members.

Key accountabilities   

• Transaction and Member Monitoring.Create the team's training on suspicious behaviour and transaction patterns  as well as roll your sleeves up and review alerts where required.   
• KYC / KYB Refreshes.Advise on best practices in the area and be able to roll your sleeves up and conduct refreshes as required.
• Trend Analysis.Proactively analyse data on identified trends and suggest new transaction monitoring rules to the second line teams.
• Member Escalations.Manage escalation processes from the team within the first line and to  the second line teams.
• Rule Setting.Be responsible for proposing, reviewing, and refining customer monitoring rules to enhance risk detection and mitigation. Continuously assess rule effectiveness and suggest improvements based on data insights and emerging trends.
• Collaborative  Communication. Produce  relevant  reporting  to  senior  management  and  build  strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management.
• Process & System Optimisation.Proactively identify potential areas of improvement and automations and work closely with the product and second line teams to scope and implement.
• Horizon Scanning.Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks and present suggestions to the second line teams.
• Strategic Support.Work closely with the First line operational risk leader and other areas of the First Line Operational risk function to assist in ad-hoc projects. 

The role

• Product Strategy and Roadmap.

• Contribute to and drive the roadmap for fraud and money laundering prevention, aligning product goals with company objectives and managing trade-offs in metrics.

• Develop and execute Go-To-Market (GTM) strategies, analyse issues in rollouts, and propose solutions.

• Collaborate closely with data scientists and data analysts to define data requirements, evaluate model performance, and translate analytical insights into actionable product features.

• Lead product discovery initiatives to keep our host ahead of industry standards and stay informed about market trends and competitor offerings.

• Generate insights and analyse past trends, make data-driven decisions to inform product strategy.

• Understand key engineering concepts such as SLAs, SLOs, availability, reliability, and test environments.

• Balance technical debt management with new feature releases.

• Utilise observability tools (logs and metrics) to monitor product performance.

• Ensure the product meets European regulatory requirements (PCI, GDPR, Data Retention, etc.).

• Stakeholder Management and Project Coordination.

• Working with internal experts, including tech, sales, CR, security, compliance, tax, legal and accounting teams, ensuring products and services are secure, compliant, operational, and fit for purpose.

• Manage external dependencies with key providers.

• Identify and mitigate risks, build scenarios, and manage project timelines.

• Using data to identify ancillary opportunities that allow us to serve merchants better.

Qualifications

Requirements

• A minimum of 5 years of experience working in transaction monitoring / ongoing monitoring roles in payments and or business banking.

• A deep understanding of the card acquiring and business banking space.

• Strong knowledge of both the UK and EU AML regulations.

• Excellent communication and teamwork skills.

• Highly organized and unafraid to challenge and motivate both yourself and your team.

• Highly motivated and enthusiastic individual who thrives working in a fast-paced environment. 

• Experience working with teams implementing data science and AI solutions.

• Experience working on products and systems requiring to meet strong regulatory requirements and subject to regular audits.

• Desired - An AML qualification such as ICA or ACAMS or equivalent.

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;

• Physical and mental health support through our partnership with GymPass, giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;

• Cycle-to-Work Scheme;

• Health and Life Insurance;

• Pension Scheme;

• 25 days of Annual Leave (+ Bank Holidays);

• Office snacks every day;

• Friendly, comfortable and informal office environment in Central London.