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Company Description
Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters.
We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Job Description
The Team
The Customer Risk Monitoring team, part of the Acceptance group, is responsible for implementing and maintaining the analytical intelligence that protects Teya and its customers from exposure to financial risks, including fraud and money laundering. Our goals are to minimise financial losses to Teya while maintaining customer trust and ensuring compliance with regulatory requirements. The team aligns very closely with the Ops teams investigating suspicious activities.
As the product manager for the Customer Risk Monitoring team, you'll work to create strong partnerships with technical and non-technical stakeholders to ensure alignment between our risk analytics roadmap and the business strategy. This role reports directly to the Head of Product.
You'll be expected to work closely with data scientists, data analysts, engineers, and operations specialists, from individual contributors to heads of departments.
The role
- Product Strategy and Roadmap.
- Contribute to and drive the roadmap for fraud and money laundering prevention, aligning product goals with company objectives and managing trade-offs in metrics.
- Develop and execute Go-To-Market (GTM) strategies, analyse issues in rollouts, and propose solutions.
- Collaborate closely with data scientists and data analysts to define data requirements, evaluate model performance, and translate analytical insights into actionable product features.
- Lead product discovery initiatives to keep our host ahead of industry standards and stay informed about market trends and competitor offerings.
- Generate insights and analyse past trends, make data-driven decisions to inform product strategy.
- Understand key engineering concepts such as SLAs, SLOs, availability, reliability, and test environments.
- Balance technical debt management with new feature releases.
- Utilise observability tools (logs and metrics) to monitor product performance.
- Ensure the product meets European regulatory requirements (PCI, GDPR, Data Retention, etc.).
- Stakeholder Management and Project Coordination.
- Working with internal experts, including tech, sales, CR, security, compliance, tax, legal and accounting teams, ensuring products and services are secure, compliant, operational, and fit for purpose.
- Manage external dependencies with key providers.
- Identify and mitigate risks, build scenarios, and manage project timelines.
- Using data to identify ancillary opportunities that allow us to serve merchants better.
Qualifications
Requirements
- 3+ years of product management experience in the payments or fintech industry.
- Demonstrable experience working with platform engineering teams delivering operations platform and internal products.
- Experience working with teams implementing data science and AI solutions.
- Experience working on products and systems requiring to meet strong regulatory requirements and subject to regular audits.
- Familiarity with Agile methodologies and lean delivery.
- Strong analytical skills with the ability to use data to generate business and customer insights and develop value propositions.
- High attention to detail and proven ability to manage multiple / competing priorities simultaneously.
- Successful track record of delivering products.
- Strong stakeholder management skills.
- Excellent communication and presentation skills. Able to influence at all levels within the organisation using clear data and documentation. Ability to clearly articulate complex technical concepts to both technical and non-technical audiences.
- Strong preference for candidates with experience in the financial risk domain, ideally dealing with fraud or money laundering.
Additional Information
The Perks
- We trust you, so we offer flexible working hours, as long it suits both you and your team.
- Physical and mental health support through our partnership with GymPass, giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
- Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support.
- Cycle-to-Work Scheme.
- Health and Life Insurance.
- Pension Scheme.
- 25 days of Annual Leave (+ Bank Holidays).
- Office snacks every day.
- Friendly, comfortable and informal office environment in Central London.
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