Senior Manager - User Research

ADP is hiring a Senior Manager of UX Research

• Are you an inspiring people leader who can help your team grow and succeed?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? 
• Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?

Well, this may be the role for you. Ready to design what's next?

In this role, you will be a leader in ADP's UX Research team, reporting to the head of UX Research, where you will identify and conduct various research methods to inform what we create for ADP's Human Capital Management solutions, impacting employees and practitioners across the globe. Every day you and your team will be the voice of our users with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product.

To thrive in this role, you should be proficient in team leadership and coaching individuals, actively engaging the team and measuring success. You know how to craft effective research strategy using qualitative and quantitative methods, how to explain your approach to your partners in a way that builds trust, and when to scale back. You identify potential challenges or roadblocks and mitigate risks by aligning with your leader. You prioritize work for your team and lead them through changes in plans with ease.

Most importantly, you listen to your partners with empathy, and you bring the needs of clients to the forefront of solutions. You effectively communicate research insights with ease and also know how to align stakeholders with actionable research insights. Teams rely on your guidance, backed by research to data, to identify new opportunities and drive towards desired outcomes. You focus on developing your individual team members’ growth and team culture.

You're a passionate leader focused on engagement as well as results, and you're not afraid to roll your sleeves up and dive into the work. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel:http://adp.careers/DEI_Videos

What You'll Do:
Here's what you can expect on a typical day in the life of a Senior Manager of UX Research at ADP

● Human-focused mindset. You're passionately focused on the people who use our products and how we can improve their experience. You bring empathy about our clients to your project teams in an effective and impactful way.
● Lead. You will be managing a team of UX researchers, including hiring, training, and empowering them to be their best. Overseeing research projects from inception to completion, you’ll be ensuring high quality and actionable insights. You'll also guide your team to create research plans and execute to make these ideas a reality.
● Strategy. Through leveraging effective research methods and strategies, you play a vital role in setting the course for your team. You know how to translate product roadmaps and create research strategies to support the needs of the business.
● Collaboration. You'll work each day with cross-functional teams, such as product managers, designers, engineers to prioritize research initiatives. You will identify user needs and behaviors and communicate those effectively, advocating for a human-centered approach in all projects.
● Data-Driven Decision Making. You know how to collect quantitative and qualitative data to meet product goals and support data-driven design. You help your team analyze and interpret research data into insights that can guide product decisions.
● Variety of work. There is no typical day. You could be working on anything from one-on-one conversations with direct reports to developing a research strategy across products.. You keep up to date with industry trends and best practices to continuously improve processes and methdologies.

TO SUCCEED IN THIS ROLE:
• You'll have a Bachelor's degree or equivalent and an extensive commercial track record of experience in relevant skills gained and developed in user research in B2B and/or B2C enterprise organizations.
• Prior experience in user experience research across software products, web, and/or mobile applications, along with experience with research and prototyping tools like Qualtrics, UserZoom, UserTesting, and Figma will give you the comfort in this role to be successful.
• Added bonus if you have expertise in user behavior analytics, workshop facilitation skills, product strategy, or have worked in a continuous research & discovery framework.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
● Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
● Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
● Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
● Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
● Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
● Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )