Sales Development Representative

About Resolve:

Resolve helps enterprise IT teams achieve agile, autonomous operations with an industry-leading intelligent automation platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from dependency mapping, event correlation, and noise reduction to intelligently automating actions based on those findings. Purpose-built to address challenges posed by increasing IT complexity, Resolve’s no-code IT automation enables organizations to maximize operational efficiency, reduce costs, quickly troubleshoot and fix problems, and accelerate service delivery. Resolve is majority owned by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies.

Job Summary:

We are seeking a highly driven Sales Development Representative (SDR) to join our UK team. As an SDR at Resolve.io, you’ll be a vital part of our mission to help organizations automate IT operations and incident management.

In this role, you will gain in-depth exposure to the full sales cycle, learn about complex IT operations solutions, and have access to valuable mentorship and training. You’ll collaborate closely with Account Executives, technical experts, and marketing teams, all while developing your skills in a high-growth industry.

Key Responsibilities:

• Tailoring Resolve.io’ value proposition to specific target accounts based on their needs and challenges in IT automation.
• Contact hundreds to thousands of leads weekly through email, phone, and LinkedIn.
• Leveraging sales tools like Outreach, LinkedIn Sales Navigator, and Zoom to optimize outreach and improve efficiency.
• Conducting targeted outreach to engage potential customers, including cold calling, email campaigns, and social selling.
• Developing and nurturing leads through the sales pipeline, addressing pain points, and presenting solutions.
• Collaborating with sales and marketing teams to refine messaging and develop effective sales strategies.
• Maintaining accurate customer data and notes in our CRM system.

Qualifications:

• 2+ years of proven experience as an SDR or BDR, with a strong emphasis on outbound prospecting and cold calling.
• Excellent written and oral communication, organizational, and analytical skills.
• Very strong work ethic with confidence to work autonomously
• Strong organizational and time management skills, with a relentless drive to exceed goals in a fast-paced environment.
• Confidence and effectiveness on the phone, with the ability to build meaningful relationships with potential customers through conversations.
• A growth mindset, always striving for continuous improvement.
• A collaborative approach, thriving in a diverse, high-performance team.
• Strong interest in technology and automation, with a desire to learn and grow.

Compensation and Benefits

• Medical, dental, and vision insurance
• 31 PTO days
• Strong company culture
• Autonomy and growth
• An open-minded environment that encourages innovation
• Salary range: £75-80K OTE