Job summary

To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department.

All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.

To make appointments according to clinical need.

To ensure patients that need another appointment will be accommodated.

All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.

To help make the department run as smoothly as possible. To deal with phone queries regarding all aspects of Respiratory investigations

Main duties of the job

To be able to continually reprioritize your workload. To maintain and monitor daily data quality. To provide a high level of customer service in often challenging situations. To be able to work under pressure and be aware that you are part of a team that works to a high standard.

We confirm that the details of the above post as presented are correct. This is a description of the duties of the post as it is at present. This is not intended to be exhaustive. The job will be reviewed on a regular basis in order to ensure that the duties meet the requirements of the service and to make any necessary changes.

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a