Product Manager - Fusion

Join a dynamic product team that continually strives to innovate develop and deliver exceptional technology initiatives.

As a Product Manager within the Fusion team you will serve as a crucial point of contact for both clients and internal teams comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support service and relationship management. Adaptability innovation and a dedication to continuous learning are essential in this role to facilitate Fusions growth.

Job responsibilities

• Provide exceptional support and guidance to clients through various channels (inperson video conference email phone) ensuring they are fully equipped to utilize Fusion capabilities
• Act as a subject matter expert on Fusion keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams
• Design and implement efficient processes including the creation of runbooks to streamline client interactions and identify opportunities for process automation
• Develop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteria
• Partner with Fusion stakeholders during the implementation process of Fusion solutions ensuring timely delivery and alignment with client expectations
• Collaborate with internal teams to identify key stakeholders set project goals and ensure accountability throughout the implementation lifecycle
• Understand the data/technology landscape across Financial Institutions and data management trends and challenges.

Required qualifications capabilities and skills

• 5 year Formal training or certification on data science or software engineering concepts and 5 years of applied experience
• Proficiency in Python SQL and familiarity with other database technologies
• Proven track record of successfully managing client relationships and delivering solutions in a SaaS Data or Technology environment
• Exceptional communication and interpersonal skills with a strong emphasis on client satisfaction and relationship building
• Proven ability to work collaboratively within crossfunctional teams and independently when necessary
• Strong problemsolving skills with the ability to identify issues and determine when escalation is required
• Experience in providing training and support to clients enhancing their understanding and utilization of cloudbased data management platforms
• Comprehensive understanding of enterprise solutions including cloud technologies data management and APIs
• Bachelors degree in Business Data Science Information Technology or a related field

Preferred qualifications capabilities and skills

• Possession of advanced certifications in data science cloud computing or software engineering such as AWS Certified Solutions Architect Google Professional Data Engineer Certified Data Scientist or Project Management Professional (PMP)
• Possess knowledge of AI and machine learning methodologies along with proficiency in AI tools and techniques to enhance client solutions and drive innovation.
• Understanding of financial market data and fund services including familiarity with major data vendors to effectively address client needs and deliver tailored solutions using comprehensive data sources and analytics specific to the financial and fund services sectors
• Proven ability to integrate industryspecific insights into client solutions enhancing the value and relevance of the Fusion platform for financial and fund services clients
• Strong analytical skills to interpret complex data sets and provide actionable insights that align with client objectives in the financial industry