Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

Following the internal promotion of the previous post holder, an opportunity has arisen for a full time, permanent, Library Assistant at based at NELFT's main Library, CEME in Rainham. This post is offered as full time, however it could be suitable for someone enrolled or considering enrolling on a postgraduate qualification in librarianship or a related related discipline; we welcome applications from suitably qualified candidates who are seeking part time work. This post provides considerable opportunities for formal and informal development.

NELFT Library & Knowledge Service supports provision of high quality health care by enabling access to the best available evidence and empowering staff to develop their evidence based practice skills. We are looking for an enthusiastic, customer service orientated individual to join our small, busy team.

You must :

Have experience of working in a library or a related information service Have good working knowledge of Microsoft Office & using the internet Be able to work independently and as part of a team Have excellent attention to detail

Main duties of the job

Providing frontline library and knowledge services including triaging emails, lending books, answering enquiries, shelving and processing document supply requests.

Providing general administrative assistance to the wider library and knowledge services team.

Working for our organisation

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Detailed job description and main responsibilities

Key Responsibilities:

Work as part of the Library and Knowledge Services Team to continually improve and maintain high standards.

To understand and practice all relevant Trust and library policies and procedures

Actively contribute to the development and review of library policies and procedures based upon best practice.

Evaluate the quality of own work, making improvements when necessary.

Raise quality issues and related risks with the Head of Knowledge & Library Services

Attend appropriate training events to ensure that own knowledge and skills are constantly updated.

Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale.

Report all complaints and or incidents in accordance with Trust procedures and ensure that the Head of Knowledge and Library Services is informed.

To treat library users with dignity and respect at all times.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Person specification

Experience

Essential criteria

Working in a library or a related information service

Qualifications

Essential criteria

GCSE grade C or above in English and Maths or equivalent

Experience

Essential criteria

Using computers for a wide variety of work word processing, data processing and accessing electronic information online or via the internet

Experience

Desirable criteria

Using library catalogues or databases

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.