Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

Band 3 Podiatry Administrator

An exciting opportunity has arisen for an enthusiastic and motivated person to join the Barking & Dagenham Podiatry Service as an Administrator.

Our Podiatry Department is a forward thinking, busy service providing Podiatry Services within Havering and Barking and Dagenham. The population that we serve is both multi-cultural and diverse.

The administrative support is provided by the Podiatry Administration team based primarily at Chadwell Heath Health Centre. The post holder will be working from the health centre.

 We work in a variety of locations including community, hospital and domiciliary settings.

We are committed to the delivering thebest carefor our patients. The successful candidate will share this commitment and demonstrate our Trust values.

Main duties of the job

The successful candidate will play a pivotal role in supporting the administrative team, the Podiatry Manager, as well as the clinical Podiatry team with administrative duties,

The role will involve processing new referrals, managing telephone calls and emails, dealing with enquiries from service users and referrers, ordering stock, managing the patient caseload and running reports, as well as general administrative duties.

The successful candidates will demonstrate:

Good communication skills
Ability to cope under pressure
Ability to communicate effectively both orally and in writing
Ability to work without direct supervision using own initiative
Good time management skills and reliability
Ability to organise and prioritise workload effectively
Ability to work effectively as part of a team
Ability to empathise and deal tactfully with service users and colleagues
Sound understanding of confidentiality and its relation to health care delivery
Ability to work flexibly and be responsible to changing demands and frequent interruptions

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Detailed job description and main responsibilities

Please refer to the Podiatry Administration job description and person specification for more detailed information.

Person specification

Qualifications

Essential criteria

NVQ level 2 or equivalent standard of literacy and numeracy NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Experience

Essential criteria

Experience of storing and maintaining records Working in a busy office environment

Desirable criteria

Working in an NHS environment

Knowledge

Essential criteria

Maintaining efficient administrative systems Understand the needs of clients and deal tactfully and sensitively with concerns Updating and maintaining database systems

Skills

Essential criteria

Basic awareness of IT and IT skills Establish and maintain good working relationships Excellent interpersonal skills in a customer focussed environment Team player Able to use own initiative and work without supervision Prioritise own workload Willing to learn new skills

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.