Job summary

To support the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services. The role includes leading transformational change within one of our specialised areas of the Outpatient Department which includes Health Records, Access to Records (legal requests), Reception and the Patient Service Centre. To assist in the patients' journey within the Outpatient Service from booking the appointment, to retrieving the health care record for the appointment and booking them in at reception for the appointment, whilst listening to patient and staff feedback to deliver an excellent outpatient experience.

Main duties of the job

To support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change. As well as being responsible for the management, development and empowerment of the teams within the service.

About us

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700, also provide specialist services for Kent and Medway.

We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job description

Job responsibilities

Access the full job description and person specification located in the supporting documents to download below.

If you have any further queries please contact the line manager using the contact details listed.

Person Specification

Qualifications

Essential

Degree level qualification or equivalent or equivalent experience. Evidence of Management course

Desirable

Mentorship qualification

Skills

Essential

2 years' experience at supervisory/managerial role Demonstrates patient focused approach and resolving user concerns effectively Evidence of on-going personal & professional development Ability to develop skills of the team and motivate staff Ability to influence, motivate staff and persuasion skills Good leadership qualities Ability to work calmly under pressure to meet deadlines Ability to work on own initiative using sound decision making and problem-solving skills Ability to support junior members of the Team

Desirable

5 years NHS experience in a variety of acute settings. Experience of budget management. Experience of managing PTLs.

Governance

Essential

Knowledge of the General Data Protection Act 2021, The Access to Records Act 1990 and the NHSX Records Management code of Practice 2021 Continuous quality improvement

Personal/Professional Attributes

Essential

Good interpersonal skills with the ability to remain calm under pressure

Other

Essential

Understands own limitations and seeks management support when appropriate Current understanding of the key issues facing the NHS both locally and nationally and the drive for improvement in the patient's experience