Order Fulfilment Deputy Team Leader

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

 

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

 

Would you like to kick start your career in a supportive, collaborative and innovative company? 

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

 

Join our Order Fulfilment Team.

The Procurement department are responsible for processing all customer orders whilst achieving high standards of order accuracy. We are a highly motivated group of individuals, working together to ensure that our reputation as a first-class procurement team is upheld.

 

Success. The Softcat Way. 

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. 

Be part of a team that enables business growth

A Deputy Team Leader is expected to help, mentor, and assist with team members in all aspects of order fulfilment. Softcat would expect the candidate to achieve the above along with focusing on training and development of the team. The ideal candidate will act as a role model to other team members, encouraging proactive and diligent behaviours, and emulating a positive and enthusiastic attitude. The successful candidate will have prior experience of buying and show a passion for people and customer service.

As an Order Fulfilment Deputy Team Leader, you'll be responsible for: 

Assisting with the new start and continuous team training including the planning & reviewing of and delivery of training content

Proactively supporting their team to ensure that all orders are placed within ETA's and act as an escalation path for queries

Supporting the Team Leader and deputising for them in their absence

Fostering a culture of continuous improvement and encouraging your team to contribute more efficient and effective ways of working

Actively support your team by placing a variety of order types during the day to reduce any backlog.

 

We'd love you to have 

Leadership, coaching and mentoring experience

Solid track record in working in a fast-pace environment

IT experience would be beneficial but not essential

Experience in an order fulfilment, procurement or buying role would be beneficial but not essential 

 

 

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

Hybrid working – 3 days in the office and  2  days working from home  

Working flexible hours - flexing the times you start and finish during the day  

Flexibility around school pick up and drop offs 

 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

 

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  

You can find out more about life at Softcat and our commitments to diversity and inclusion at (url removed)/jobs/our-culture