SENIOR ACCOUNT MANAGER – AMAZON

SUMMARY

Optimizon Group is looking for an enthusiastic e-commerce expert to join our agency as a Senior Account Manager. You’ll work alongside a team of account managers in a strategic, analytical, and entrepreneurial environment to lead and manage Amazon for our partners brands.

ABOUT US

Optimizon Group is a digital agency that specialises in helping retail brands manage and grow their marketplace businesses. We operate in an extremely exciting space; amazon & e-commerce continue to grow at phenomenal pace globally, and we want to be part of that journey with our partners.

We manage over €100M in annual Amazon GMV (gross merchandise value) for a growing list of partner brands, in categories that vary from consumer goods like Baby, Beauty & Pet Supplies, to Home, Lawn & Garden, Automotive, Fashion, Electronics & more.

Our brand partnerships range from full-service Amazon account management, advertising only or specific Amazon projects like launch plans for new-to-Amazon brands, or brand content. Our services are wide-ranging – they include product range strategy, channel management, amazon advertising (PPC) management, brand management (amazon stores, product content), operational excellence, global marketplace expansion, program management, reporting & troubleshooting.

Our partners range from SMEs to globally recognised brands, stretching from startups that are completely new to Amazon, to those with long established marketplace businesses. Whilst their needs are diverse, our mission remains the same; to setup and deliver best-in-class Amazon businesses for them.

THE ROLE

As an Senior Account Manager you will work within our account management team to lead and manage amazon for our partners. You will live and breed e-commerce, build strong, collaborative partnerships, and develop in-depth understanding of our partners businesses and products. You’ll work closely with other internal teams such as creative, technical, advertising & operations to deliver e-commerce excellence and push the boundaries in digital.

You will be responsible for:

• Account Management:manage a portfolio of key accounts, delivering client satisfaction and e-commerce success. You’ll be the primary contact for all things Amazon and lead other functions. Day to day account management means managing:
• Product range development –helping brands with a product strategy for Amazon and identifying product opportunities
• Pricing –plan pricing strategy and technology to manage pricing, as well as prepare and execute pricing in big promotional events
• Operations –understanding a brands operational setup and processes and programs that can help improve operations
• Traffic –for the categories the brand sells in, develop a sound understanding of search behaviour and have a plan to build product content around it.
• Brand –constantly push the boundaries to ensure our partner brands develop best in class content across their stores, product pages and images.
• Financial Management: you’ll be the commercial lead for your accounts, with revenue responsibility that includes annual agreement negotiations and selling new and incremental e-commerce services & products.
• Data Analysis & Reporting: Optimizon is an analytical agency and e-commerce is a data centric business. You’ll be comfortable with data, analysis & presenting numerical information.
• Strategic Leadership: we don’t just execute; we lead our partners businesses strategically. You’ll compile forward looking plans for our partners brands and help them understand what will add most value to their marketplace businesses.
• Project Management & Functional Lead:you won’t just be an account manager, you’ll be expected to take on ownership of projects/functions outside your core role that affect the entire agency and all of our partners brands.
• Problem Solving:e-commerce can be complex and fast-changing, you’ll be expected to problem solve, identify route causes and plan solutions.

ABOUT YOU – BASIC QUALIFICATIONS

• Educated to Bachelor’s or Master’s degree level in Business, Marketing, Finance, Data Science or other relevant subject.
• Fluent in written and spoken English – other languages are an advantage.
• Advanced level knowledge of Microsoft Office programs – Outlook, Excel, PowerPoint.
• A passion for advertising, digital marketing, e-commerce, and the power of brand.
• Extremely analytical, confident, and comfortable with understanding and taking insights from complex data.
• A good communicator with a proven ability to build and develop working relationships.
• Incredibly detail orientated & insists on the highest standards with all work.
• Be customer obsessed. Starts with the customer and works backwards when making decisions.
• Curious and an enthusiasm to learn.
• Have significant experience (5 years+) in account management, managing accounts, brands or marketplaces.
• Amazon experience (3+ years) of work with Amazon either directly at Amazon, selling on/supplying Amazon for a brand or with an agency.
• Comfort with ambiguity and multiple responsibilities; a commercial awareness to be responsive in a fast-paced environment knowing what to prioritise.

ABOUT YOU – PREFERRED QUALIFICATIONS

• A clear e-commerce subject matter expert, with in-depth knowledge of e-commerce and the latest trends.
• Multi-Channel – experience with multiple marketplaces, eBay, Walmart, Very, Tesco, B&Q, Wayfair.
• Paid media - experience with, and a sound understanding of digital advertising. Ideally paid search & display advertising (working with brands with 6 figure advertising budgets).
• Multi-lingual – fluent in another major European language.
• Category Expertise – you’ll have a strong background in a particular category like consumables (Baby, Beauty, Pets, Grocery, Health & Personal Care), Hardlines (Home, Lawn & Garden, Automotive, Tools), Electronics, or Fashion.

ROLE DETAILS

• Location: Remote with London based office.
• Role: Full-time
• Pay: competitive depending on experience.  
• Start Date: Early 2025

WHAT YOU’LL GET IN RETURN

• 25 days annual leave
• Paid sick leave
• EMI scheme
• Amazon Prime
• Birthday off
• Enhanced Maternity/ Paternity
• Private Healthcare
• Company conferences and social events
• Eye tests and frame discounts
• Assured Health

We’d love to hear from you! If this role sounds like a great match for your skills and ambitions, click“Apply”to submit your application today.

Please note that we are only accepting UK applicants for this role