MH&WTs Clinical Lead for Clozapine, Depot and Physical Health Clinics

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

The post holder will be supporting the management of the Universal appointments by directly entering on to Rio diaries as in line with Practitioner’s whole time equivalent performance targets. Manage service administration requirements as per NELFT Rio pathways. They will also receive calls from community partners and agencies and refer to appropriate teams and professionals. They will assist with the maintenance of administrative duties whilst adhering to Trust protocols and procedures and in particular to patient confidentiality. The post holder may have to rotate to other bases to support the service as required.

Main duties of the job

·Directly appoint into Rio Diaries Universal appointments for the 0-19 Universal Children’s Services clinical teams 

·To contact all parents for antenatal and New Birth appointments to confirm demographic details and arrange appointment date/time prior to recording into practitioner diary.

·Upload the height and weight details provided by the school nurse team into the National service reporting

·For all appointments within 24 hours, scheduled block text appointments to be sent to parents/children.

·Receive records that have transferred into the Borough within the SPA team. 

·Ensure outcome letters/results are produced/mail merged to ensure the contracted communication expectations are managed

·Receiveincomingcallspromptlyand efficientlyfrom Patients,HealthCare professionals, Social Care, Maternity services, GP practicesandotherhealth services

·Communicate effectively witharangeof people, either in personor on the telephone, promptly

·Manageandmaintain anefficientadministrativesystemonbehalfof others.

·Accuratelyproducereports,correspondenceand documents within agreed timescales.

·Work withoutsupervisionandensureurgentsituationsareaddressedswiftly.

·Ensure workloadismanagedandprioritised appropriately.

·Establishandmaintain electronic filingsystems.

·Cover other teams where necessary,which mayrequireworkingon other sites.

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 pro rata for part time).

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Detailed job description and main responsibilities

·sites.

Front of House

· Facilitatethesmoothrunning oftheservice,dealingsensitively with anycomplaints, problems or issues arising, highlightingandreferringproblemswhere necessary to thelinemanager.

·Takeclearmessagesandpassthem promptlyto theappropriate member ofthe team.

·To be responsiblefororderingstationeryandother supplies viathe electronic procurement system,receipting goods andchasingshortfalls.

Computer/Administration

·Usethe patientrecordssystemtoenter clientrelated information andcareevents.

·Retrieveandrecord patientinformationinlinewithservicerequirements.

·Print outmonthlyteamreportsonservice activity.

·Participateinauditsandsurveys as requested.Providesupport inthe development ofaudit reports.

Communication

To have a wide range of knowledge in approaches to communicating and managing client care. To be able to effectively communicate with colleagues, peers, senior managers and clinical leads within the Trust. To be able to communicate complex client related information facilitating positive outcomes and ensuring collaborative working.

·Takeclearmessagesandpassthem promptlyto theappropriate member ofthe team.

Participate in the review and development of clinical policies and identifies improvements to service provision. To attend and contribute to team meetings. To operate within agreed NELFT policies, standard operating procedures and guidelines

Person specification

Qualifications

Essential criteria

NVQ level 2 or equivalent standard of literacy and numeracy

Desirable criteria

NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Experience

Essential criteria

Working in a busy office Environment Experience of storing and maintaining of records

Desirable criteria

Working in an NHS environment

Knowledge

Essential criteria

Maintaining efficient administrative Systems Maintain confidentiality/data Protection Understand the needs of clients and deal tactfully and sensitively with concerns Updating and maintaining database Systems

Skills

Essential criteria

awareness of IT and IT skills Establish and maintain good working relationships Excellent interpersonal skills in a customer focussed environment, team player Able to use own initiative and work without supervision Prioritise own workload Willing to learn new skills

other

Essential criteria

To be aware and demonstrate the trust value

Desirable criteria

To be able to travel effectively throughout the trust

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.