Job summary

We are looking for a permanent part time MedicalReceptionist to join our team based at The Robert Darbishire Practice, thelargest and busiest of the three GP practices in the Better Health MCR PrimaryCare Network. The post is hours per week; Monday 08:00 16:30, Tuesday08:00 16:30 and Saturday 08:45 17:15.

The postholder will be required to work flexibly andto provide cover for absence and busy periods.As part of this, they may be required to work Saturdays. There may also be a requirement for thepostholder to work at our other practices from time to time.

Salarywill be within the range £24,168 £26,177 (pro rata for part time) dependingon experience. We offer - weeksholiday plus bank holidays (pro rata) and optional membership of the NHSPension Scheme

Main duties of the job

Our reception team are the first point of contact forour patients and play an important role in understanding patients needs,resolving queries, dealing with prescription requests and either booking anappointment with the most appropriate clinician at the practice or signpostingthe patient to a service outside the practice.

Youdont need to have worked in healthcare before as long as you have excellentpeople skills, a good attention to detail and you are willing and eager tolearn new skills. We will provide in-house training and support.

About us

We are BetterHealth MCR: thinking differently, breaking barriers, improving lives. You canread more about us on our website and in our mission document, using the linkson the right.

We are afriendly, forward-thinking, not-for-profit social enterprise providing primarycare medical services in Manchester. We operate three GP practices: The RobertDarbishire Practice in Rusholme Health Centre (which is also head office) andwhich has a branch at The University of Manchester; The Whitswood Practice inAlexandra Park Health Centre; and New Bank Health Centre in Longsight. In totalwe have about 44,000 patients.

Our patients arevery diverse and include established communities as well as new communitiesfrom all over the world. We have good links with the University and a sizeablestudent population.

Our staff team ofabout 130 people has a huge range of fantastic skills and experience. We arealso our own Primary Care Network, which means our shared (ARRS) staff arefully integrated into our services, providing a seamless service for patients.

Job description

Job responsibilities

An outline of the job is above. For the full job description please see the supporting document on the right/below.

The post is part-time and will be mostly based at The Robert Darbishire Practice, although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday 08:00-16:30, Tuesday 08:00-16:30 and Saturday 08:45-17:15.

Salary will be in the range £24,168 to £26,177 pro rata (full-time is hours), depending on experience. We offer membership of the NHS Pension Scheme and weeks' holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)

Recruitment process

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. Answers should be clear and concise, applications suspected of using artificial intelligence will not be scored.

The closing date for applications is 21/01/2025. This date may be brought forward if there are a large number of applications, so please do not delay.

Short-listed candidates will be required to attend a face to face interview followed by a short test.

Formal interviews will be held on 29/01/2025 and 31/01/2025.

Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

Person Specification

Experience

Essential

Experience working with the public, preferably in a customer service role. Experience of completing a variety of administrative and clerical tasks. Experience using computers with a variety of different software packages, and good keyboard skills. Experience of dealing with challenging behaviours and emotional situations.

Qualifications

Essential

General education to GCSE level or equivalent.

Other

Essential

A commitment to our organisational values to provide the best possible service to a diverse inner-city population. An excellent attendance record in previous roles.

Personal Skills and Abilities

Essential

Excellent communication skills (both verbally and written). Excellent IT skills. The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly. The ability to deal with sensitive personal information and respect our patients' right to confidentiality. Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.