Manager Decisioning and Insights - Cards

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud.  Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means

This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day to management of fraud across the business, ensuring that our fraud detection systems are fully optimised to detect fraud against the HSBC UK or its customers.
 
Where fraud occurs, the Decisioning & Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design team.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
 

In this role you will:

• Develop routines to undertake in-depth analysis of fraud patterns then develop and implement enhanced strategies within our fraud detection systems across fraud typologies, including Cards knowlwdge 
• Manage the ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite
• Interpret and manipulate large data sets to extract trends and identify issues and risk
• Work with the Asst Managers to ensure that detailed root-cause analysis is undertaken to identify control and/ or process/ procedure failings that are driving fraud attacks, escalating to the process/ control owner and the Fraud Control Design team to ensure that any required changes can be developed and implemented
• Develop and implement routines to work closely with the operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified

To be successful in this role you should meet the following requirements:

• Strong experience and knowledge in Python, with the ability to write scripts and develop algorithms for data analysis
• Experience with data manipulation, statistical analysis, and building predictive models
• Experience of change management and developing new processes and ways of working within a Fraud Startegy or Analytics team
• Knowledge and experience of working with Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter and Threatmetrix would be an advantage
• Knowledge of Card Fraud  and experience of working across multiple fraud typologies is essential 
• Relevant work experience in Data Science, Statistics, Mathematics or any other quantitative discipline would be an advantage
• Excellent communication and presentation skills, with proven ability to effectively engage and influence stakeholders 

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This role is hybrid and can be based in Birmingham, Leeds, Chester or Sheffield

Opening a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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