Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

To provide an efficient performance and data support service to the Criminal Justice Liaison Service and North East London Foundation Trust, and to act as an effective interface with our partner organisation “Together for Mental Wellbeing”, NHS England and the wider Liaison and Diversion network, local legal services (HMCTS) and other key external
stakeholders.

Facilitate provider representation at a periodic data user group which 
will meet on a regular basis in order to discuss:
· Issues of data collection, timetables and process
· The development of additional London specific indicators
· Interpretation of definitions and data quality checks
· Assurance of consistency across London-wide providers

NHS England has additionally developed a pan-London dashboard drawing on submitted data and other relevant police arrest data, in order to aid contract monitoring and review.

The post-holder will provide support to service leads and performance management with this.
Provide supervision and management of the Band 4 Criminal Justice Liaison Service Administrator, ensuring there is a framework to monitor standards of clinical practice.

Main duties of the job

Manage the total data needs of Criminal Justice Liaison Service
· Exercise professional accountability and responsibility
· Ensure relevant performance management information is captured, analysed and disseminated as required
· Be responsible for developing, improving and maintaining databases, as well as implementing database change
· Have an understanding of Criminal Justice Liaison Service’s KPI’s and ensure team compliance with Trust CQUINs
· Review performance data on a monthly basis and verify quality to agreed
specifications
· Be responsible for the implementation and ongoing management of the performance regime
· Understand contractual data performance targets and ensure alignment with projects/roles
· Develop and implement other data targets to monitor performance based on contractual requirements
· Monitor reliability and performance trends and develop improvement proposals

· Develop quality assurance measures to support achievement of meaningful outcomes for service users via close liaison with Managers at other partner organisations and NHS commissioners
· Participate in regular performance review meetings with designated Leads
· Interpret contract performance data to ensure that clinical staff are performing as agreed; update Operational and Clinical Leads regarding performance

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551to a maximum of £5,735 pro rata for part time).

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability

Detailed job description and main responsibilities

Managing resources
· Manage the day-to-day IT needs of the Criminal Justice Liaison Service
· Have an overview of IT security, including secure communications
· Integrate, analyse, prepare and supply information from a variety of sources to produce reports as required.
· Contribute to scheduling and co-ordinating activities and resources, including facilitating internal and external meetings
· Facilitate promotion of the service through up-to-date marketing materials and event management
· Contribute to effective service user involvement including contact with service users

Contribute to the team-
· Make a positive contribution to, and work constructively within the team
· Possess a high standard of communicative and interpersonal skills
· Developing and maintaining databases relevant to the activities of team members
· Contribute to improving and supporting the work of your team
· Develop your own abilities to enhance work performance
· Monitor and maintain a safe, healthy and secure working environment
· Represent the Trust internally and externally in a positive and professional manner
· Receive professional visitors into the service pathway and provide them with informative and positive experiences

 Quality Improvement
· Use the Quality Improvement approach to think systemically about complex problems, develop potential change ideas and test these in practice using the Trust’s QI framework
· Support staff to find space and time for quality improvement
· Support team members to develop the appropriate level of skills in quality
improvement
· Assist the team to resolve local issues using the QI tools and method independently
· Promote awareness and understanding of quality improvement, and share learning and successes from quality improvement work
· To take an interest in research in the fields of mental health, liaison and diversion and forensic psychiatry, fostering and using research finding where appropriate

Education and Training
· Identify in-line managerial supervision professional developmental goals and participate in annual appraisal
· Act as a specialist resource for the Inpatient, Community and Out of Hours Services through the provision of advice and support around police and court liaison work
· Provide a leading and active role in the ongoing training and updating of mental health professionals within the team and Trust in relation to their sphere of specialist knowledge
· Attend training programmes, study days and workshops relevant to the role of Liaison nursing and the Criminal Justice Service as part of continuous personal and professional development
· Participate in the teaching and induction of students, junior staff and new team members
· Participate in individual line managerial supervision with Team or Service Manager

Development
· Hold responsibility for own personal development
· Undertake annual Performance Review and Personal Development Planning
· Contribute to the development of the service by participating in the evaluation of clinical audit
· Support new service developments including designing and reviewing relevant procedures and protocols
· Undertake research as required
· Assist with bid and tender preparations as required

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Person specification

Qualifications

Essential criteria

NVQ level 3 or equivalent standard of literacy and numeracy Good standard of education, GCSE or Equivalent including English and Mathematics

Desirable criteria

Professional Qualification

Experience

Essential criteria

Previous experience of providing administrative support to a team within The NHS or relevant Health & Social Care. In depth Up to date working hands-on experience of using Micro Office Excel and other associated software, such as Access, Outlook and Power –Point etc. at a high level. In depth experience and understanding of Rio electronic record system Recent experience of creating, designing, implementing and maintaining databases and reviewing and redeveloping existing data capture systems Experience of extrapolating, analysing and organising data to provide reports for stakeholders Experience of organising and delivering clinical supervision to junior staff along with maintenance of records. Experience of audits and research.

Desirable criteria

Understanding of and experience of Quality Improvement (QI) processes. Recent evidence of providing training and data support to team members

Knowledge

Essential criteria

Up-to-date knowledge of current Trust initiatives, IT and HR policies. Knowledge and recent experience of creating, designing, maintaining and implementing databases and overhauling existing data capture systems Knowledge and recent experience of creating, designing, maintaining and implementing databases and overhauling existing data capture systems High level of knowledge of secure data systems An understanding of issues relating to equal opportunities and confidentiality. Knowledge of Data Protection Act.

Desirable criteria

A basic knowledge of Mental Health Act 1983 Part II and Part III Knowledge of Criminal Justice System and the needs of Mentally Disordered Offenders Understanding of the issues involved in maintaining a health

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.