ITSM System Administrator

Job summary

You will be joining an organisation that is embarking on a programme of digital transformation across its strategic ITSM platform. You will be a key member of the newly formed Product Delivery team and will be responsible for automating, and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality including the use of AI, and Machine Learning. You will help build the platform Roadmap alongside the ITSM product Delivery Manager, and lead on programmes of change in collaboration with business directorates. As part of this work, you will research the latest upgrades and releases, assessing and implementing those aligned to the NHSBT Tech Strategy & business priorities, and helping ensure platform stability.

Reporting to the ITSM product Delivery Manager, you will be expected to collaborate with teams spanning the entire organisation and build strong partnerships with third parties.

NHSBT has a very successful track record in benefits delivery. You will be joining an organisation that is used to working within a controlled methodology, but will also have the opportunity to shape the emerging agenda and influence the shape of things to come!

Main duties of the job

In this role you will be responsible for owning and actively managing, design, and develop the ITSM platform for DDTS and NHSBT. To plan, design, develop, implement, maintain, and communicate the stability and usability of the ITSM platform in a best practice approach across multiple directorates. Your responsibilities will include:

Leading and managing a standardised approach to requirements gathering, capturing, analysing, planning, solutioning, and implementing across the ITSM Platform. Leading, planning and managing activities to proactively promote the ITSM platform, and its possibilities with all directorates of NHSBT. Managing configuration of the ITSM platform in a multidiscipline approach. Owning and actively pursue all continuous improvement of the ITSM platform such as automation and upgrade functionalities. Managing work collaboratively between NHSBT and any required third parties. Identifying design and deliver training on system functionality. Identifying, designing, and delivering against communication plans for the platform. Co-chair a community of Practise for the ITSM Platform

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job description

Job responsibilities

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

Person Specification

Qualifications

Essential

Masters Degree in relevant subject or equivalent highly developed in-depth experience, specialist knowledge and subject matter expertise in a technology subject or professional qualification. ITIL Foundation or equivalent ITSM Platform certification ServiceNow Administration Certificate Demonstrates commitment to own continued professional development (CPD)

Experience

Essential

Proven experience of managing full-service lifecycles. Knowledge and experience of IT best practice such as ITIL Demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere to proper protocols and procedures within the ITSM platform. Knowledge and experience of service design and transition aspects of the IT service management lifecycle. Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act. Demonstrable experience of implementing and managing an ITSM platform including automation and lifecycle testing, eg ServiceNow A creative approach to complex problem and conflict resolution.