Nyetimber is a pioneering luxury brand and multiple award-winning English sparkling wine producer. Our story is one of many firsts; we were the first to pioneer the now-established style of English sparkling wine; we were the first to grow the renowned grape varieties Chardonnay, Pinot Noir and Pinot Meunier in England exclusively for producing sparkling wine; and the estate where our vines were first planted, was first mentioned in the Domesday book of 1086 by its then Anglo-Saxon name “Nyetimbraha”.

Quality is key to absolutely everything we do at Nyetimber and there is a constant strive for perfection. We produce exceptional sparkling wine, but always keep in mind that the reference to exceptional goes beyond wine, it extends to every touch point of the brand.

This role will focus on providing hands-on technical support, maintaining IT systems, and assisting with the implementation of IT projects across various sites. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a commitment to delivering high-quality IT support to end-users.

The role will play a crucial role in supporting the organisation’s IT infrastructure and ensuring the smooth operation of all technology-related activities.

RESPONSIBILITIES:

• Technical Support: Provide first-line and second-line technical support to end-users across the organisation, both remotely and on-site. Troubleshoot hardware, software, and network-related issues, ensuring timely resolution.
• System Maintenance and Administration: Assist in the maintenance, configuration, and administration of servers, network infrastructure, end-user devices (laptops, desktops, and peripherals), and other IT equipment. Ensure systems are up-to-date and secure through regular updates, patches, and backups.
• User Onboarding and Training:Support the onboarding process for new employees by setting up and configuring IT equipment and providing orientation on IT policies and tools. Offer ongoing training and guidance to users on best practices and IT security protocols.
• Collaboration and Coordination:Work closely with the Head of IT to implement and support IT projects and initiatives, ensuring alignment with the organisation’s overall IT strategy.
• IT Asset Management:Assist in the procurement, deployment, and management of IT hardware and software assets. Maintain an accurate inventory of all IT assets, ensuring efficient utilisation and compliance with licensing agreements.
• Incident and Problem Management:Monitor and manage IT service desk tickets, escalating complex issues to senior team members when necessary. Ensure proper documentation of incidents, problems, and resolutions to facilitate continuous improvement.
• Business Intelligence and Data Support:Collaborate with the Group Head of IT to support business intelligence and data analytics initiatives, including the development and maintenance of reporting dashboards and data integration processes.
• Cybersecurity and Compliance:Assist in implementing and monitoring cybersecurity measures to protect IT systems and data. Ensure compliance with data governance policies, regulatory requirements, and IT security best practices.
• Business Continuity and Resilience:Assist in the implementation, maintenance and testing of business continuity and disaster recovery measures to ensure minimal disruption to IT services.
• Documentation and Reporting:Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations. Generate regular reports on IT activities, performance, and incidents as required by the Head of IT.

QUALIFICATIONS AND EXPERIENCE:

• Relevant qualification in Information Technology, Computer Science, or a related field.
• Proven experience in a similar IT support or technician role covering desktop, server, networks, business software, telephony and cloud.
• Strong knowledge of Windows and MacOS operating systems, network administration, and hardware/software troubleshooting.
• Experience in administrating Microsoft 365 suite, specifically Exchange Online, SharePoint, Teams, Entra ID and Office.
• Familiarity with business systems e.g. financial and ERP packages, eCommerce platforms, ePOS, CRM.
• Knowledge of SQL databases, business intelligence or data science is desirable.
• Relevant certifications (e.g., CompTIA, Microsoft, CCNA) are desirable.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with users at all levels.
• Proactive and self-motivated with the ability to work independently and as part of a team.
• Meticulous attention to detail, with a passion for maintaining best practice standards and beyond.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Good time management and ability to organise travel to remote locations.

THE NYETIMBER EXPERIENCE:

• Be a part of the world renowned English sparkling wine and multi award winning wine producer.
• Work for a true British heritage brand
• Beautiful Central London office
• Excellent development, growth, and progression opportunities
• 23 days holiday
• Generous staff purchasing privileges.
• 5% Pension
• Life Assurance
• Simply Health Cash plan
• Perkbox