Information Technology Help Desk Support

microTECH Global LTD
Cambridge
1 week ago
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Job Title: IT Support Analyst

Job Sector: Semiconductor / Technology

Job Type: Contract

Duration: 6 Months

Location: Cambridge, UK


This role is working with a Korean consumer electronics company.



To support wider corporate programmes in artificial intelligence, our Cambridge-based team is expanding across research, engineering, and design disciplines. We work in close collaboration with leading universities to drive forward mutual research goals and innovation.



Key Responsibilities:

Set up and configure Windows laptops

Troubleshoot proxy issues and manage rules via GUI

Troubleshoot Windows, Outlook, and other common software

Deliver induction sessions for new starters

Manage assets via the Service Desk Portal

Log and respond to incidents/requests using the IT Helpdesk platform

Create and manage user accounts

Administer security tools (e.g. NASCA, ESCORT)

Write and maintain user-facing FAQ/How-To guides on Confluence

Provide one-to-one support where necessary

Investigate incidents proactively and resolve issues on affected systems

Identify root causes of incidents and communicate updates to users

Coordinate with the centre’s IT Engineer to test system changes

Ensure sufficient IT stock is available to support the centre’s needs



Skills and Experience:

Experience with Windows and Linux operating systems

Knowledge of Symantec Antivirus

PC installation, setup, and troubleshooting

Basic understanding of Active Directory

Networking knowledge (TCP/IP, DHCP, DNS)

Understanding of firewalls and proxy servers



If you’re interested in learning more, please reach out to

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