Background on EBO
EBO is an agile organization focusing on the use of AI to help companies automate conversations with their customers. Our core product (the EBO platform) is entering a growth phase especially within the UK NHS. We are quickly increasing adoption (and thus increasing deployments) as well as deepening the functionality and feature-richness of our solution. Hence as the numbers of clients increase, we need to actively augment our Project Management activity. We are looking forward to taking our Project Management processes to the next level, and are looking for a senior person to support this objective.
Job Description
The Senior Project Manager who will deploy EBO’s Product to clients generally within the NHS – at trust, or ICB level.
The role of the Project Manager is key within our client onboarding and delivery process and is focused on ensuring both client and EBO remain on schedule.
This will mainly consist of strong stakeholder management, project planning, risk management and the use of a strong communication strategy.
The Senior Project Manager will need to structure and maintain an ongoing communication with both partners and clients involved in deploying a project so relationships with partners and potentially other suppliers will be required.
The Senior Project Manager will also need to manage the allocation of internal resources from the various teams assigned to deliver the project.
The successful candidate will be based in the UK and from time to time, the candidate may be required to travel to Malta or other key territories to work with our team.
You’ll fit right in if:
You have proven experience in project management (minimum 5 years in a senior and similar role). We expect that believe in the “floor walking” approach and keeping structured, rich and constant communication as the basis for your success.
You are open to learn: Working in a fast-growing tech start-up means you are an important member of a small team. The unique way in which you problem-solve and learn will be critical.
You are ready to roll-up your sleeves: Being in an agile organisation means that you must be responsible, reliable, versatile and willing to explore improvement opportunities. You will be empowered to take decisions so we want to count on you to bring opportunities to fruition whatever it takes.
You are methodical and detail orientated: We need someone who will thrive when analysing the project plans and risk profile of the project. Delays to our projects cause significant issues to a growing organisation and the on time delivery of our projects is a key business metric.
Job Responsibilities
The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. Technical expertise and some understanding in natural language processing, is an advantage.
This role has the following set of responsibilities, as the Senior Project Manager you will be expected to Project Manage a number of Enterprise Size Projects (with support from Delivery and Product Teams). These tasks include:
- Defining project objectives, scope, roles & responsibilities.
- ‘Onboarding’ the client into projects.
- Defining resource requirements and managing resource availability & allocation – both internal and third party.
- Outlining a budget based on requirements and tracking costs to deliver project on budget.
- Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
- Managing delivery of the project according to this plan.
- Tracking project and providing regular reports on project status to project team and key stakeholders.
- Managing and adjusting for any changes in project scope, schedule and / or budget.
- Identifying and mitigating potential risks.
- Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
- Deliver project delivery workshops, product demonstrations, technical education, and Proof of Concepts while articulating business value for all our solutions.
- Understand, own and then improve the current process for implementing the EBO Product (Virtual Agent) within client sites
- Create and maintain all the project documentation required for the successful delivery of projects
- Create and maintain cross internal team plans for the delivery of client projects which will utilise internal resources in the most efficient manner possible
- Keep up to date project status available to the company including RAG reporting per project
You will also be expected to:
- To continue the development of a robust agile based project management approach within EBO Promote the correct usage of the EBO product within all client sites
- Provide a feedback loop for potential improvements to the product
Report back to Senior Management (CTO) with potential improvements in both the organisation as well as project management methods
Job Requirements
- Bachelor’s Degree required in Computer Science, engineering, science, math (or an equivalent discipline) is required.
- Any formal training in Scrum, Agile, Kanban, Prince2 (or similar) is an advantage.
- 5 years of project management experience required in a job which is comparable to this and which preferably centres around the delivery of a highly configurable software product.
- International experience of working with customers across different territories and cultures,
- Outstanding Project Management skills including all the disciplines that this entails.
- A natural understanding of an agile approach, a strong ethic of prioritisation and delivery of benefits rather than milestones and a strong aversion to a tick in the box culture.
- Strong verbal and written communication, strategic planning, and programme management skills.
- Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.
- Experience in meshing various stakeholders into one coherent project. An understanding of how alternate points of view can be addressed when creating and maintaining the delivery of a project.
- Experience representing the customer to internal product stake holders.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- An understanding of of digital product knowledge and general understanding of AI and is capabilities.
- Excellent interpersonal and presentation skills;
- Numerate with good organisational and prioritisation skills;
- Logical thinker who is able to recognise opportunities for creating new business sales and improving customer services;
- Able to manage change effectively;
- Energetic, enthusiastic and resilient;
- Ability to work using own initiative.
What we offer
- Investment in your continuous education and development;
- An intellectually stimulating opportunity in a fast-paced environment;
- A dynamic, collaborative team to develop and shape an ambitious business;
- A competitive success oriented remuneration package;
- Flexible hours with no specific demands about location;
- Family Friendly Measures;
- It Won’t Be Boring: Try new things. Think outside the box. We celebrate an environment that fights stagnation and challenges the status quo.
So, are you ready for the next best step in your career?
Send us your CV and a nice note on why you should get this job.
