Head of Operations

About POSTX

POSTX's vision is to change the way the world moves goods with zero carbon emissions by providing a transportation and logistics platform that enables our customers to reduce costs, improve service and avoid 100% tailpipe emissions. Our focus is on vertically integrating logistics and transport services using cutting-edge technology that leverages in-vehicle data, geospatial indexing, machine learning, and out-of-the-box methods to optimise sorting, routing, and loading across multiple sites, reducing the overall cost to serve. Our customers are 3PLs, road hauliers, distributors, and logistics providers seeking dedicated fleets or third-party logistics partners to support their decarbonisation goals for middle and last mile road freight. We’re growing fast—with operations live, a successful pilot completed, multi-year contracts secured, and backing from top-tier investors

Join our team and focus on solving the logistics challenges of tomorrow.

The Role

We are looking for a seasonedHead of Operationsto lead the scaling of POSTX's national logistics operations. You will be responsible for driving planning, deployment, execution, and performance across our high-growth solution. This is a senior leadership role for someone who has successfully built and led operational teams at scale — someone who thrives in ambiguity, operates with urgency, and is motivated by hitting KPIs and delivering outcomes.

You will build and lead a high-performing operations team, create systems to support rapid growth, and drive cross-functional coordination across planning, fleet, driver management, and service quality.

Key Responsibilities

• National Scale Execution: Build and oversee operations across multiple customer sites, ensuring standardised, scalable, and high-quality delivery as POSTX expands.

• Strategic Operations Planning: Develop and own the operational roadmap — network design, routing strategies, regional execution plans, and seasonal ramp-up/down tactics.

• Team Leadership & Hiring: Hire and lead a team of experienced operators, regional managers, and on-the-ground execution leads. Set culture, expectations, and performance standards.

• KPI Ownership: Define and manage key operational KPIs — on-time performance, cost per delivery, trailer/car utilisation, fleet uptime, service quality, and driver experience.

• Process & Systems Implementation: Design and implement operational SOPs, tools, and tech platforms to drive efficiency, accountability, and visibility across the operation.

• Cross-functional Execution: Partner closely with Product, Engineering, Driver Operations, and Finance to align strategy, forecast growth, and support new service models and markets.

• Risk Management: Ensure regulatory compliance, health & safety, and operational risk mitigation at scale.

What We’re Looking For

• 7+ years of experience in logistics, transportation, or retail/marketplace operations.
• Proven track record scaling national operations in a fast-paced environment — ideally at a high-growth startup, logistics provider, or tech-enabled service business.
• Experience hiring and managing large field teams, operators, and regional suppliers.
• Deep understanding of operational KPIs and comfort with data-driven decision-making.
• Strong leadership and communication skills; able to inspire, direct, and hold teams accountable.
• Ability to think both strategically and execute tactically — a “builder” mindset with a get-it-done attitude.
• Experience working with cross-functional teams, managing complexity, and launching new regions, products, or service lines.

Bonus Points

• Experience in fleet-based operations, middle-mile logistics, or electric vehicle deployment.
• Worked in a founder-led or zero-to-one operational environment.
• Familiarity with driver networks, trailer-based logistics, or regional delivery infrastructure.

Why Join POSTX?

• Help decarbonise one of the largest sectors in the world.
• Be part of a high-growth company with a bold mission and real traction.
• Work with an ambitious, passionate, and collaborative team.
• Competitive compensation, equity, and performance incentives.
• Opportunity to shape the future of national operations from the ground up.