Head of Artificial Intelligence Impact

Head of Artificial Intelligence Impact (24 Months FTC)

Salary : £110,000 - £140,000

Locations: London / Bristol (UK)

This is a great job for someone who is motivated by creating significant business impact through strategic AI delivery. You will help shape how Aviva connects with our 21 million customers by turning our extraordinary data asset into meaningful, valuable outcomes. The ideal candidate loves developing and empowering teams, and thrives in an environment where ethical, innovative AI solutions can reshape customer experiences and business performance.

This role is a central force in Aviva's AI transformation. It requires someone who can influence senior decision-makers, champion responsible AI, and translate AI potential into results. They will promote a high-performance culture with a strong focus on experimentation, delivery discipline, and continuous improvement.

A bit about the job:

Within Aviva's Customer & Marketing (C&M) function, the Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are multi-award-winning, and passionate about driving better customer & commercial outcomes.

As Head of AI Impact, you will drive high-value AI adoption across the business, using generative and agentic AI to transform digital, marketing, and customer experience. You will drive engagement across the organisation and ensure AI solutions deliver sustainable value. This is not a technology role; it is about driving business results.

You will create and execute a multi-year AI roadmap, oversee transformation portfolios, and ensure business readiness and adoption. You will represent AI at senior forums, provide thought leadership externally, and uphold responsible AI standards. You will manage a multi-million pound budget, lead collaborative teams, and build a culture where people can thrive and deliver exceptional results.

Skills and experience we're looking for:

• A proven leader in creating significant business value from AI; someone with a track record of driving innovation and change at scale via cross-functional teams (ideally in direct-to-consumer and/or regulated businesses).
• Knowledgeable and passionate about AI technologies, including ethical and regulatory considerations, and the opportunities they create.
• Strong communicator who makes the complex simple and compelling; someone who naturally builds mutually-beneficial partnerships.
• Skilled in managing budgets, vendors, and successful major transformation projects.
• A talent catalyst who can build and develop high performance teams with an inclusive, collaborative culture.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary £110,000 - £140,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 25% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on or send an email to