Job summary

An exciting opportunity has become available within children's services, Child and Adolescent Mental Health Service (CAMHS) in the London Borough Havering. We are seeking a full time enthusiastic administrator to work within our Primary Mental Health Team.

Main duties of the job

The role will provide effective customer service and administrative support to the team. This will involve dealing with general queries from colleagues/members of the public, either face to face, over the phone and overseeing administrative systems and processes.

The post holder will provide general co-ordination of the department to ensure the smooth running of the provision. This includes maintaining confidentiality, supporting colleagues and managing the work of others.

The post holder will consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.

About us

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 pro rata for part time).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system

Job description

Job responsibilities

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability

Please see job spec for further details. If you would like to speak to someone regarding this advert please use the contact details below.

Person Specification

Qualifications

Essential

NVQ level 2 or equivalent standard of literacy and numeracy NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Experience

Essential

Experience of storing and maintaining confidentiality records

Desirable

Working in a busy NHS environment

Knowledge

Essential

Maintain and update efficient database admin systems Maintain confidentiality/data protection Understand the needs of clients and deal tactfully and sensitively with concerns

skill

Essential

Awareness of IT and IT skills Establish and maintain good working relationships Excellent interpersonal skills in a customer focussed environment team player Evidence of ability to work on own initiative and prioritise own workload Prioritise own workload Willing to learn new skills