Digital and Transformation Graduate

We are looking for a Digital and Transformation Graduate to undertake a number of specific and bespoke projects and tasks to help CHP deliver our mission of transforming lives. As a CHP Graduate, you will ensure that the needs of the customer are met by providing the best quality of service at all times. This will be a Fixed term contract ending in 2026.

What you'll be doing

We are embarking on a review of all of our business applications and end to end process improvements. This role will support the overall programme of work in key areas such as:

•  Case Management

•  Online Services

•  Customer Relationship Management (CRM)

•  Improving customer experience

•  Robotics Process Automation (RPA)

•  Artificial Intelligence (AI)

In this role you’ll work closely with other teams to understand business problems and document business requirements, looking at ways to increase operational efficiency. This will include supporting teams to write business cases and researching solutions that may be available on the market.

You’ll assist in the design and implementation of solutions, leading workshops and presenting your findings, recommendations, and progress back to steering groups in a clear and concise manner.

This role will involve creating details process maps to identify inefficiencies and areas for improvement. You’ll use collaboration tools such as Visio, Mock Flow and Miro, for which full training will be provided. We’ll also support you in studying towards a formal BA qualification.

What we are looking for

• Be able to work with senior business teams, external suppliers, and development teams to elicit accurate and measurable requirements.
• Be able to work with stakeholders to deliver business change iteratively.
• Be confident to resolve challenges and barriers to achieving effective outcome.
• Be adaptable to a changing environment and able to resolve conflicting priorities.
• Possess excellent communication, influencing, and negotiating skills.
• Be confident in working autonomously.
• Be flexible, versatile, resilient, and pragmatic.
• Be outcome and results focused.
• Bring in a fresh perspective and not be afraid to challenge process reviews.
• Consider the customer experience in everything you do.
• Be supportive of and a driver for business change.
• Feel confident when meeting new people and making a positive impact.
• Be passionate about helping teams to improve.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.

Benefits

• The salary for this post will be £25,000 pro rata Per Annum.
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHParticipate volunteering programme
• Competitive pension scheme
• 25 days annual leave per pro rata annum, plus bank holidays and 3 extra days between Christmas and New Year.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.