What success looks like in this role: s Provides support for Enterprise products Desk side support specialist Provides support for enterprise storage products Supports Networking products - including Cisco certification requirements Provides support for Payment systems products and Unisys core-CMOS products Possesses other, high skilled, specialized technical skills. Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Installs and maintains PCs and associated software, networks, servers and peripherals Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Perform IMAC and exposure to project management Support Unisys Legacy products You will be successful in this role if you have: Good hands-on technical experience Active directory/exchange server and operating systems knowledge A certification a plus Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training Knowledge of client specific internal procedures and service delivery requirements. Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems Ability to test and certify mainframes and/or servers with associated peripherals Using mechanical capability and an understanding of ESD procedures Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. Police or criminal background verification may be required WE ARE PROUD OF: Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America. Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace – Modern Endpoint Management category. Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services. Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year. Unisys was named to the Forbes America's Best Employers for Diversity 2021 list. Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution. Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report. Unisys was named one of America's Best Employers for Women by Forbes in 2023. WHY UNISYS: Competitive compensation and benefits: Unisys offers competitive compensation packages and benefits to their employees, including healthcare, retirement plans, paid time off and euro compensation. Innovative and challenging work: Unisys is a company that is constantly pushing the boundaries of technology, which means that you will have the opportunity to work on innovative and challenging projects. Collaborative culture: Unisys has a collaborative and inclusive work culture, which means that you will have the chance to work with people from diverse backgrounds and learn from their expertise. Employee development: Unisys is committed to investing in their employees' professional growth and development, offering training and development opportunities, mentorship programs, and leadership development programs. Industry expertise: Unisys has deep expertise in various industries, including financial services, healthcare, government, and transportation. This means that you will have the opportunity to work on projects in your industry of interest and learn from experienced colleagues who understand the unique challenges and opportunities of your industry. Social responsibility: Unisys is committed to social responsibility and sustainability, which means that you will have the opportunity to work for a company that is making a positive impact on the world. Become part of our "Winning Culture" An international and varied field of work with worldwide opportunities awaits you We always strive for the optimum for our first-class customers from a wide range of industries Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally. Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available Our goal is to help you realize your individual potential International work opportunities abroad for all employees "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys What do we offer? Pension Life Assurance Private Medical Option for private dental LI-PJ1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruitingunisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .