About Blkbox.ai: Blkbox.ai is a trailblazer in adtech, revolutionizing the way brands connect with their audiences.Our AI-driven platform leverages cutting-edge technology to rapidlyidentify and optimize high-performing ads with precision and speed.Powered by a team of ex-Meta experts and advanced Large LanguageModel (LLM) technology, we are transforming digital marketing. Aswe continue to grow, we are looking for a dynamic andresults-oriented Customer Success Manager to ensure our clientsmaximize the value of our platform. Job Overview: As a CustomerSuccess Manager at Blkbox.ai, you will be the primary point ofcontact for our clients, ensuring they achieve their desiredoutcomes with our AI-powered ad tech platform. You will play acritical role in building strong relationships, driving customersatisfaction, and ensuring successful platform adoption. Your goalwill be to ensure clients maximize their ROI by leveraging the fullpotential of our technology, helping them navigate theever-evolving digital marketing landscape. This is a key role thatcombines strategy, communication, and technical expertise to ensureour clients thrive, making you an integral part of their ongoingsuccess with Blkbox.ai. Key Responsibilities: 1. ClientRelationship Management: - Build and maintain strong, long-lastingrelationships with clients, serving as their main point of contactfor all platform-related needs. - Act as a trusted advisor,understanding client goals and objectives, and aligning them withthe capabilities of the Blkbox.ai platform. - Drive customersatisfaction and engagement through regular touchpoints, check-ins,and strategic conversations to ensure clients are fully utilizingour technology to achieve their business goals. - Advocate forclients within Blkbox.ai, collaborating closely with internal teamsto address client feedback, troubleshoot issues, and implementsolutions. 2. Onboarding & Platform Adoption: - Lead theonboarding process for new clients, ensuring they understand theplatform’s features and functionality, and helping them set uptheir accounts for success. - Develop customized success plans forclients, outlining key milestones, goals, and success metricstailored to their business needs. - Provide product demonstrations,training, and best practice consultations to ensure smooth platformadoption and empower clients to maximize their ROI. 3. Retention& Growth: - Proactively monitor client usage, performance, andoverall satisfaction with the platform to identify potential risksand opportunities for improvement. - Develop strategies to driveclient retention, engagement, and renewal rates by addressingchallenges, recommending solutions, and demonstrating the value ofthe Blkbox.ai platform. - Identify and capitalize on opportunitiesto grow client accounts through upselling and cross-sellingadditional features and services. - Collaborate with sales andproduct teams to identify expansion opportunities within existingclient accounts and provide input on customer needs for futureproduct development. 4. Data-Driven Insights & Reporting: -Analyze client performance data to provide actionable insights andrecommendations that improve their advertising strategies andoutcomes. - Generate and deliver regular reports to clients,highlighting key performance metrics, trends, and areas foroptimization. - Work closely with the product and engineering teamsto relay client feedback, helping shape the future of the Blkbox.aiplatform based on user needs and preferences. 5. Client Advocacy& Problem Resolution: - Act as the voice of the customer withinBlkbox.ai, advocating for their needs and ensuring their concernsare addressed in a timely manner. - Coordinate with support andtechnical teams to resolve client issues, ensuring swift andeffective solutions are implemented. - Implement strategies tohandle challenging situations and conflicts, turning potentialchurn into renewed customer loyalty. Key Qualifications: -Experience: 2+ years of experience in customer success, accountmanagement, or client-facing roles, ideally within SaaS, ad tech,or digital marketing. - Industry Knowledge: Strong understanding ofdigital marketing, ad tech, and AI-driven platforms, with theability to translate technical concepts into business value forclients. Knowledge on Meta and ads ecosystem & campaignmanagement - Customer Focus: Demonstrated ability to build andmaintain strong relationships with clients, ensuring their needsare met and exceeded. - Strategic Thinking: Proven track record ofdeveloping and executing strategies to drive client success,retention, and account growth. - Communication Skills: Exceptionalinterpersonal and communication skills, both written and verbal,with the ability to present complex information clearly to clientsat all levels. - Analytical Ability: Strong analytical skills, withthe ability to analyze client data, identify trends, and provideactionable recommendations. - Problem Solving: Proactive,solution-oriented mindset with the ability to troubleshoot clientchallenges and deliver swift resolutions. - Education: Bachelor’sdegree in Business, Marketing, or a related field ispreferred.
