Customer Success Associate Housing

Customer Success Associate

£25-27,000

Manchester

We're looking for an Customer Success Associate to join an industry leading organisation that are going through a period of growth due to continued success!

This company creates solutions that help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.

They're looking for someone who is at the start of their career that is looking to progress in a Customer centric, varied and fast paced role! You'll be trained to play a key role in their Customer Success team which is growing considerably!

You might be a recent graduate or have some experience in a Housing Association / Local Authority organisation!

Key Responsibilities:

• Ensure continuous support for customers, building strong connections & relationships

• Work closely with Customer Success Managers to ensure effective & efficient on boarding

• Provide general administrative & projects support, including helping with the database

• Ensure accuracy of databases and documentation

• Feedback to the Product team on consistent messages and feedback from customer

• Identify sales leads to pass onto the Sales team.

• Work towards taking on more ...