Customer Experience Research Analyst

Customer Experience Research AnalystAbout the Role:

Grade Level (for internal use):
10
The Role:Providing a differentiated, exceptional customer experience is one of the main strategic objectives of S&P Globalmodity Insights. Reporting to the Head of Customer Insights, the Customer Experience (CX) Research Analyst designs and leads customer research projects, conducts analysis, produces actionable insights, andmunicates them to SPGCI executives and other stakeholders across the globe to support our growth strategy.

You will take on a high-profile role that helps our leaders and colleagues understand our clients' needs and preferences. We seek an exceptionalmunicator with advanced analytical skills and curiosity about the globalmodity trade. You will be responsible for the design and execution of the CX research projects, which will provide ourpany with contextualized, data-driven, actionable customer insights that acceleratemercial growth and inform strategic and operational business priorities. The SPGCI President and the Managementmittee will regularly read the analysis, reports, and rmendations you produce. They will shape S&P Globalmodity Insights' Customer Experience strategy and practices. You will be responsible for synthesizing insights from different qualitative and quantitative sources of customer information and leading transformation projects aimed at business growth via improved customer experience. You will develop frameworks for user personas and customer experience journeys, design and manage market studies supporting product and CX development, and improve our ways of collecting, synthesizing, and actioning customer feedback.

QualificationsA university degree (MA preferred) in any discipline Minimum three years of progressive professional experience in CX research, CX design, or other analytical role Excellent analytical, interpersonal, presentation, and writtenmunication skills - samples required Excellent PowerPoint and data presentation skills - samples required Strong ability to influence colleagues across all organizational ranks and geographies Strong project management skills Advanced problem-solving skills - 'can do' professional attitude Passion for learning, Intellectual curiosity, kindness, and exceptional work ethicPreferred QualificationsD ata visualization, web design, market/customer segmentation, marketing analytics, and data science skills Experience with Voice of the Customer programs, Customer Data Platforms Experience with managing Net Promoter Score and other customer feedback research Experience creating and managing CX journeys Research vendor management experience Strong professional network in customer research, CX design and/ormodities marketsAbout S&P Globalmodity Insights
At S&P Globalmodity Insights, ourplete view of global energy andmodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants,ernments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Globalmodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Globalmodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital,modity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit //spglobalmodity-insights .

What's In It ForYou?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the rightbination can unlock possibility and change the world.

Our world is in transition and getting moreplex by the day. We push past expected observations and seek out new levels of understanding so that we can helppanies,ernments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We'remitted to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation ofintegrityin all we do, bring a spirit ofdiscoveryto our work, and collaborate in closepartnershipwith each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future throughpetitive pay, retirement planning, a continuing education program with apany-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: //spgbenefits/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Ourmitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve themunities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an amodation during the application process due to a disability, please send an email to:" EEOpliance@spglobal "and your request will be forwarded to the appropriate person."

US Candidates Only:The EEO is the Law Poster //dol/ofccp/regspliance/posters/pdf/ " describes discrimination protections under federal law.
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20 - Professional (EEO-2 Job Categories-United States of America), - Middle Professional Tier I (EEO Job Group)

Job ID:304243
Posted On:2024-07-05
Location:London, United Kingdom
Job ID 304243