National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Customer and Market Insight Manager

Red Engine
London
5 months ago
Applications closed

Related Jobs

View all jobs

Data Science Manager (Valuations & Pricing)

Data Science Manager (Valuations & Pricing)

Product Director

Staff Data Scientist London, England

Staff Data Scientist

Senior Data Scientist

About Us 

Hello,we’reRed Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle.We'reobsessed with disrupting the hospitality industry by creating and delivering the best possible experiences, taking traditionalpastimesand reinventing them in a spectacular setting. 

We do things a little differently here, everything you see when you visit one of our venues, is done in-house, from interior design to gaming and technology.We’repassionate and friendly, who work hard, but make the most of celebrating the wins along the way. We get stuck in, and we support each other, with a warm and embracing culture. 

With a total of 18 incredible venues throughout the UK, we have ambitious plans and are never standing still, always looking for ways to innovate and improve.We’reexcited to be on the hunt for aCustomerand Market Insight Leadto join our in-house team and make a real impact. 

The Job 

AstheCustomerandMarketInsight Manager in the Product Team,youwill be passionate about understanding our customers and market dynamics. Your role willcentreon uncoveringmarket trends,competitor landscapesand our customer profileto inform strategic decisions across cities,regionsand new territories.In a fast-paced environment where data, strategy, and innovation intersect, you will deliver insights that drive business growth and inspire action. Theultimate goalis for you to empower the organisation with knowledge that shapes meaningfulcustomerexperiences and sharpens our competitive edge. 


Key Responsibilitieswill include: 

  • Develop andmaintaina comprehensive understanding of ourguestbase, including demographics, psychographics, customer preferences, andguestfeedback. 

  • Inform marketing, product development, andguestexperience strategies. 

  • Gather, analyse, and interpret data on industry insights,customerbehaviour, technology trends, and seasonal patterns.  

  • Provide actionable recommendations tothe Businessto keep Red Engine competitive and aligned with evolvingguestexpectations. 

  • Conduct competitor benchmarking,identifydifferentiationopportunities, and learn from industry leaders. 

  • Refine our unique value propositiontomaintainaleadership position in the market. 

  • Develop and oversee the New Venue Openings intelligence framework to evaluatecities,regionsand new territories. 

  • Analyse local demographics, location factors, regulatory environment, and community integration opportunities.  

  • Establish a consistentapproach to each city to ensure successful launches and sustainable growth in diverse markets. 


To be successful in this role,you’ll: 

  • Have extensiveexperience in a similar rolefrom adynamic,customer-focused organisation. 

  • Have strongproficiencyin data analysis and interpretation, with experience using tools, e.g.Excel,Power BI. 

  • Demonstrate a deepunderstanding of market research techniques, customer segmentation, and trend analysis. 

  • Have excellent written and verbal communication skills, with the ability to present data and insights to non-technical stakeholders. 

  • Demonstrate strong critical thinking and problem-solving abilities. 

  • Have extensive experience managing multiple projects simultaneously, delivering results on time and within budget. 

  • Bachelor’s degree in Business, Marketing, Data Science, Economics, or a related fieldwould be an advantage 


Whatyou'llget  

  • Competitive pay and annual bonus
  • 33 days annual leave inclusive of Bank Holidays  

  • Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays)  

  • Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday – Saturday, and free game hire)  

  • Private healthcare  

  • Regular team socials and weekly lunch in venue  

  • Monthly learning and development classes, quarterly teambuilding events  

  • Summer and Christmas socials  

  • Help @ hand 24/7 health support  

  • Free access to therapy, nutritionists, and physiotherapists  

  • Weekly lunch in venue  

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

AI Jobs Salary Calculator 2025: Work Out Your Market Value in Seconds

Why your 2024 salary data is already outdated “Am I being paid what I’m worth?” It is the question that creeps in whenever you update your CV, see a former colleague announce a punchy pay rise on LinkedIn, or notice a recruiter slide into your inbox with a role that looks eerily similar to your current one—only advertised at £20k more. Artificial intelligence moves faster than any other hiring market. New frameworks are open‑sourced overnight, venture capital floods specific niches without warning, & entire job titles—Prompt Engineer, LLM Ops Specialist—appear in the time it takes most industries to schedule a meeting. In that environment, salary guides published only a year ago already look like historical curiosities. To give AI professionals an up‑to‑the‑minute benchmark, ArtificialIntelligenceJobs.co.uk has built a simple yet powerful salary‑calculation formula. By combining three variables—role, UK region, & seniority—you can estimate a realistic 2025 salary band in less than a minute. This article explains that formula, unpacks the latest trends driving pay, & offers concrete steps to boost your personal market value over the next 90 days.

How to Present AI Models to Non-Technical Audiences: A Public Speaking Guide for Job Seekers

In today’s competitive job market, AI professionals are expected to do more than just build brilliant algorithms—they must also explain them clearly to stakeholders who may have no technical background. Whether you're applying for a role as a machine learning engineer, data scientist, or AI consultant, your ability to articulate complex models in simple terms is fast becoming one of the most valued soft skills in interviews and on the job. This guide will help you master the art of public speaking for AI roles, offering tips on structuring presentations, designing effective slides, and using storytelling to make your work resonate with any audience.

AI Jobs UK 2025: 50 Companies Hiring Now

Bookmark this guide – we refresh it every quarter so you always know who’s really scaling their artificial‑intelligence teams. Artificial intelligence hiring has roared back in 2025. The UK’s boosted National AI Strategy funding, record‑breaking private investment (£18.1 billion so far) & a fresh wave of generative‑AI product launches mean employers are jockeying for data scientists, ML engineers, MLOps specialists, AI product managers, prompt engineers & applied researchers. Below are 50 organisations that have advertised UK‑based AI vacancies in the past eight weeks or formally announced growth plans. They’re grouped into five easy‑scan categories so you can jump straight to the kind of employer – & culture – that suits you. For each company you’ll find: Main UK hub Example live or recent vacancy Why it’s worth a look (tech stack, culture, mission) Use the internal links to browse current vacancies on ArtificialIntelligenceJobs.co.uk – or set up a free job alert so fresh roles land in your inbox.