Customer and Market Insight Manager

About Us 

Hello,we’reRed Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle.We'reobsessed with disrupting the hospitality industry by creating and delivering the best possible experiences, taking traditionalpastimesand reinventing them in a spectacular setting. 

We do things a little differently here, everything you see when you visit one of our venues, is done in-house, from interior design to gaming and technology.We’repassionate and friendly, who work hard, but make the most of celebrating the wins along the way. We get stuck in, and we support each other, with a warm and embracing culture. 

With a total of 18 incredible venues throughout the UK, we have ambitious plans and are never standing still, always looking for ways to innovate and improve.We’reexcited to be on the hunt for aCustomerand Market Insight Leadto join our in-house team and make a real impact. 

The Job 

AstheCustomerandMarketInsight Manager in the Product Team,youwill be passionate about understanding our customers and market dynamics. Your role willcentreon uncoveringmarket trends,competitor landscapesand our customer profileto inform strategic decisions across cities,regionsand new territories.In a fast-paced environment where data, strategy, and innovation intersect, you will deliver insights that drive business growth and inspire action. Theultimate goalis for you to empower the organisation with knowledge that shapes meaningfulcustomerexperiences and sharpens our competitive edge. 

Key Responsibilitieswill include: 

• Develop andmaintaina comprehensive understanding of ourguestbase, including demographics, psychographics, customer preferences, andguestfeedback. 

• Inform marketing, product development, andguestexperience strategies. 

• Gather, analyse, and interpret data on industry insights,customerbehaviour, technology trends, and seasonal patterns.  

• Provide actionable recommendations tothe Businessto keep Red Engine competitive and aligned with evolvingguestexpectations. 

• Conduct competitor benchmarking,identifydifferentiationopportunities, and learn from industry leaders. 

• Refine our unique value propositiontomaintainaleadership position in the market. 

• Develop and oversee the New Venue Openings intelligence framework to evaluatecities,regionsand new territories. 

• Analyse local demographics, location factors, regulatory environment, and community integration opportunities.  

• Establish a consistentapproach to each city to ensure successful launches and sustainable growth in diverse markets. 

To be successful in this role,you’ll: 

• Have extensiveexperience in a similar rolefrom adynamic,customer-focused organisation. 

• Have strongproficiencyin data analysis and interpretation, with experience using tools, e.g.Excel,Power BI. 

• Demonstrate a deepunderstanding of market research techniques, customer segmentation, and trend analysis. 

• Have excellent written and verbal communication skills, with the ability to present data and insights to non-technical stakeholders. 

• Demonstrate strong critical thinking and problem-solving abilities. 

• Have extensive experience managing multiple projects simultaneously, delivering results on time and within budget. 

• Bachelor’s degree in Business, Marketing, Data Science, Economics, or a related fieldwould be an advantage 

Whatyou'llget  

• Competitive pay and annual bonus

• 33 days annual leave inclusive of Bank Holidays  

• Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays)  

• Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday – Saturday, and free game hire)  

• Private healthcare  

• Regular team socials and weekly lunch in venue  

• Monthly learning and development classes, quarterly teambuilding events  

• Summer and Christmas socials  

• Help @ hand 24/7 health support  

• Free access to therapy, nutritionists, and physiotherapists  

• Weekly lunch in venue