CRM Technical Specialist

Founded in 2011, Wowcher is a diverse promotion marketplace that provides customers with significant savings on local businesses, travel, and consumer goods.
In addition, through our reach, we deliver marketing solutions that allow our merchants to grow and sustainably manage their businesses.

There’s nothing that excites us more than finding new businesses to partner up with. Whether it’s helping you get more people through the door or facilitating the sale of your goods.

We’re always looking for great people to join the Wowcher family – people who are as enthusiastic as we are and, just as importantly, embrace a positive and supportive culture.

🚀Join the Wowcher Team - We're Hiring a CRM Technical Specialist (FTC - Until July 2026)!🚀

Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.

We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few!

We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!

Your Quests Include:

The CRM team at Wowcher is responsible for communications across email, mobile push and web push channels. We focus on our existing customers and manage our interactions and touchpoints to ensure that we optimise revenue generation, drive traffic to the website and app, and extend the active customer lifecycle. We also work closely with the Marketing and Product teams to ensure that any initiatives are integrated with CRM activities.

Our setup is highly data driven and requires the understanding and skill set to work with large datasets, employing data science techniques to create personalised content at a 1:1 level. The candidate for this role will have to demonstrate a strong background working in this environment, and have a proven track record of striving to find technical solutions for the many projects and situations that the business encounters.

Key Responsibilities:

• Setting up automation pipelines in Python and SQL to flow data in and out of CRM platform for reporting, personalisation and use in data warehousing (Redshift)
• Writing, managing, and troubleshooting template logic written in Freemarker.
• Building proprietary algorithms for use in CRM campaigns, targeted at improving all areas of customer lifecycle.
• Working with big datasets to segment audiences on a large scale.
• Driving innovation by planning and implementing a range of AB tests.
• Acting as a technical touchpoint for developer and product teams to push projects over the line.
• Integrating product initiatives into CRM, and performing user acceptance testing (UAT)
• Interacting with multiple departments, and presenting to our executive team to help them understand CRM activities and plan new initiatives.
• Working with third party suppliers to optimise and improve their offering.
• Creating alert systems and troubleshooting tools to check in on health of automated jobs running in Jenkins and CRM platform.
• Setting up automated reporting in Amazon Quicksight.
• Assisting other teams with any technical advice/information they may require.
• When necessary, working in JavaScript to set up Marketing and CRM tags in Adobe Launch.
• Training team members and working with them to make processes more efficient.
• Working with REST APIs to integrate CRM System with a range of technologies from third party vendors to in-house services.
• Contributing to discussions on future strategy, interpretation of test results, and helping resolve any major CRM issues

Skills Required

• Strong background in SQL
• Experience with a programming language (preferably Python & Free marker)
• Understanding of REST APIs and how to utilise them
• Technical-savvy – you cast a creative eye on all activities of the team and business and suggest new ideas and improvements
• Comfortable presenting and interacting with all levels of the business and able to communicate technical information in a clear and concise manner.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail
• Experience working with large datasets, and able to spot and pick up on important trends
• Understanding of key CRM metrics on performance and deliverability

Why Wowcher is your Next Stop:

Our office is like no other - it's a hub of fun and creativity!

🌈 Flexible working - blend office and home for your ideal work-life mix

🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)

🍏 Free fruit to fuel your day

🥐 Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning.

🌿 Wellness Wednesdays (hello, free massages!)

🍹 Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco

🎮 Games area for some friendly competition

🎁 Benefits platform Perkbox so you can get discount and rewards across the UK!

🎉 Monthly social events – All Bar Wowcher! get to know your awesome colleagues

🎊 Legendary all-company parties twice a year - don't miss out!

🚲 Cycle Scheme and Season Ticket Loan to get you moving

💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution.

🤝 Enhanced Employee Assistance Provider for confidential support and advice

🕶️ Eye Care Vouchers – we’ve got you covered!

💸 Store discounts across the Wowcher website (including travel deals!)

👕 Smart-casual dress code every day!!