Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

We have an exciting opportunity for skilled and motivated Administrators to join our Liaison team based at Barking Community Hospital.

The ideal candidate will have an NVQ level 3 or equivalent standard of literacy and numeracy. Have a strong team work ethic, have a professional outlook and possess excellent administration and communication skills and have the ability to prioritise workload ensuring work is completed in a safe and timely manner.

This is a 7 day service 7am to 7pm. 

If you are looking for a new challenge to be part of a growing, innovative service then we want to hear from you.

Main duties of the job

The main principle of the job is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families and colleagues recognising barriers to communication.

You will 

Ensure all systems and processes are effective and followed appropriately Highlight any operational concerns regarding administrative systems so that they can be reviewed. Ensure a safe working environment.  Ensure all phone calls are dealt with in a professional and timely manner. take clear messages and pass to the appropriate team. Manage referrals ensuring they are uploaded to the correct services using Caredoc and RIO. 

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Working for our organisation

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). 

High Cost Area Supplement - London

This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. 

Person specification

NVQ 3

Essential criteria

NVQ LEVEL 3 OR equivalent.

Desirable criteria

experience of working in an administrative role experience of working in the NHS. Experience of RIO

essential

Essential criteria

updating and maintaining database systems Basic awareness of IT and IT skills NVQ Level 3 or equivalent.

Essential to role

Essential criteria

Maintain confidentiality/data protection

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.