Jobs

Chatbot Developer (Level 3 Support)


Job details
  • Avance Consulting
  • Northampton
  • 3 months ago
Applications closed

Role: Chatbot Developer_L3 Support Location: Northampton,England,United Kingdom. Job Type: Permanent Your Profile: · As an L3 Chatbot Support Specialist you will play a critical role in ensuring the smooth operation and continuous improvement of clients' chatbot platform within the L3 support environment. · You will be responsible for troubleshooting complex issues providing technical expertise and contributing to the ongoing development of the chatbot technology. Key Responsibilities: · Troubleshooting and Problem Resolution: · Diagnose and resolve complex technical issues related to the chatbot platform including integration points with other systems. · Conduct in-depth investigations to identify root causes of problems and implement effective solutions. · Provide timely and accurate troubleshooting support to L2 support teams and other stakeholders. Technical Expertise: · Possess a deep understanding of chatbot technologies natural language processing (NLP) and machine learning (ML). · Stay up-to-date with industry trends and emerging technologies to ensure the chatbot platform remains competitive. · Provide technical guidance and support to L2 support teams and other colleagues. Process Improvement: · Contribute to the development and optimization of chatbot support processes and procedures. · Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness. Collaboration and Communication: · Collaborate effectively with cross-functional teams including development testing and operations. · Communicate technical information clearly and concisely to both technical and non-technical audiences. Continuous Learning: · Actively seek out opportunities for professional development and stay updated on the latest chatbot technologies and best practices. · Required Qualifications: Bachelor's degree in Computer Science Information Technology or a related field. 3 years of experience in technical support or a similar role. · Strong understanding of chatbot technologies NLP and ML. · Proven ability to troubleshoot complex technical issues and provide effective solutions. Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. Preferred Qualifications: · Experience working with specific chatbot platforms or frameworks (e.g. Dialogflow Rasa). Knowledge of scripting languages (e.g. Python JavaScript). · Experience with cloud platforms (e.g. AWS Azure). · Certification in chatbot technologies or related fields.

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