Job Title: Chatbot Developer_L3 Support

Location: Northamptonshire, England, United Kingdom

Hybrid work: 3 days per week

Full-Time role

GET THE FUTURE YOU WANT!

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

Capgemini is seeking aChatbot Developer_L3 Supportto join Capgemini Financial Services. This is a permanent, full-time position in I&D practice, and this represents a unique opportunity for someone to enhance their I&D Consulting career.

YOUR PROFILE

• As an L3 Chatbot Support Specialist you will play a critical role in ensuring the smooth operation and continuous improvement of clients' chatbot platform within the L3 support environment.
• You will be responsible for troubleshooting complex issues providing technical expertise and contributing to the ongoing development of the chatbot technology.

Key Responsibilities:

• Troubleshooting and Problem Resolution:
• Diagnose and resolve complex technical issues related to the chatbot platform including integration points with other systems.
• Conduct in-depth investigations to identify root causes of problems and implement effective solutions.
• Provide timely and accurate troubleshooting support to L2 support teams and other stakeholders.

Technical Expertise:

• Possess a deep understanding of chatbot technologies natural language processing (NLP) and machine learning (ML).
• Stay up-to-date with industry trends and emerging technologies to ensure the chatbot platform remains competitive.
• Provide technical guidance and support to L2 support teams and other colleagues. Process Improvement:
• Contribute to the development and optimization of chatbot support processes and procedures.
• Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.

Collaboration and Communication:

• Collaborate effectively with cross-functional teams including development testing and operations.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.

Continuous Learning:

• Actively seek out opportunities for professional development and stay updated on the latest chatbot technologies and best practices.
• Required Qualifications: Bachelor's degree in Computer Science Information Technology or a related field. 3+ years of experience in technical support or a similar role.
• Strong understanding of chatbot technologies NLP and ML.
• Proven ability to troubleshoot complex technical issues and provide effective solutions. Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience working with specific chatbot platforms or frameworks (e.g. Dialogflow Rasa). Knowledge of scripting languages (e.g. Python JavaScript).
• Experience with cloud platforms (e.g. AWS Azure).
• Certification in chatbot technologies or related fields.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the future you want |www.capgemini.com