Business Analyst - Artificial Intelligence

Supporting Education Group (SEG) brings together 14 strategically aligned leading education service brands with a shared mission to enhance and enrich young people's education. We are committed to education as a vital social good that transforms lives and sustains communities.

This role is an opportunity to help shape the next generation of AI‑enabled services across a group that supports thousands of schools and learners. You will be at the forefront of operational and product transformation, influencing high‑value projects that deliver measurable impact within months.

Job Purpose

As an AI Business Analyst, you will work closely with the Head of AI Programme in a hands-on, fast-paced environment to turn AI opportunities into clear, deliverable, and commercially viable solutions.

This role is initially a 6 Month Fixed Term Contract. The Business Analyst role is critical in bridging business needs, data, and AI delivery, ensuring opportunities are clearly defined, and ready for execution.

Main Responsibilities

Business Case Development

• * Analyse commercial, operational, and efficiency impacts of AI opportunities

• * Build clear, data-driven business cases (ROI, time-to-value, cost-to-serve improvements)

Workflow & Process Analysis

• * Map end-to-end processes and user journeys

• * Identify inefficiencies, friction points, and high-volume manual tasks

Requirements Gathering & Documentation

• * Translate opportunities into clear functional and non-functional requirements

• * Produce high-quality documentation (user stories, acceptance criteria, process maps)

Stakeholder Engagement

• * Facilitate workshops with SMEs, operational teams, and senior stakeholders

• * Validate requirements and align on future-state processes

Delivery & Implementation Support

• * Support testing, UAT, and rollout

• * Create SOPs and transition materials to enable adoption
  
  

Key Requirements

Essential

• Strong experience (3-5 years) as a Business Analyst working on digital, data, or technology projects.

• Proven ability to map complex workflows and simplify them into logical, AI‑ready processes.

• Ability to quantify operational and financial benefits with clear analytical reasoning.

• Excellent requirements documentation skills (user stories, acceptance criteria, process maps).

• Confident facilitating workshops and engaging with stakeholders at all levels.

• Highly collaborative team player.

• Comfortable working iteratively in a fast‑moving, delivery‑oriented environment.

• Ability to commute to Bristol or London offices to work with project stakeholders as required

Desirable

• Experience with AI‑driven products such as analytics, chatbots, drafting agents.

• Knowledge of apprenticeship, compliance, HR advisory, recruitment or education‑sector processes.

Key Behaviours

• Strategic Thinking: Ability to see the bigger picture and align technology initiatives with long-term business objectives.

• Collaboration: Builds strong relationships across teams and fosters a culture of partnership.

• Adaptability: Thrives in a fast-paced environment and responds effectively to changing priorities.

• Influencing Skills: Communicates complex concepts clearly and gains buy-in from stakeholders.

• Results Orientation: Focused on delivering measurable outcomes and driving continuous improvement.

Our Benefits:

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.