Overview
Join to apply for the Business Analyst - AIOps role at myGwork - LGBTQ+ Business Community. This role is with CGI, an inclusive employer, and requires UK Security Clearance or eligibility. It is a hybrid position.
Position Description
At CGI, we help clients achieve operational excellence by shaping the future of IT operations with intelligent, automated solutions. As a Business Analyst within our growing AIOps team, you will bridge technology and business, ensuring observability, automation, and AI-driven insights are harnessed at scale. You will engage stakeholders, drive roadmaps, and enable integration across complex tooling ecosystems to deliver solutions that empower proactive incident response and smarter decision-making. This role offers ownership of outcomes, opportunities to transform processes, and a collaborative, innovative work environment.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and named a UK Best Employer by the Financial Times. We offer a competitive salary, pension, private healthcare, and a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner. We are committed to inclusivity and a diverse tech talent community, and we support Armed Forces initiatives with a Gold Award under the Armed Forces Corporate Covenant. We will train and support your career growth.
Responsibilities
- Engage & Translate: Lead workshops, elicit requirements, and translate technical needs into clear deliverables.
- Drive & Deliver: Manage backlogs, dependencies, and project artefacts using Azure DevOps.
- Analyse & Align: Map tooling usage, identify integration opportunities, and define KPIs.
- Innovate & Improve: Support AI/ML‑driven use cases such as anomaly detection and root cause analysis.
- Govern & Enable: Ensure alignment with enterprise standards, compliance, and change management processes.
- Collaborate & Influence: Build strong relationships across service lines, platform teams, and senior stakeholders.
Qualifications
Essential Qualifications
- Proven Business Analysis experience in IT Operations, DevOps, SRE, or Platform Engineering
- Strong stakeholder engagement and communication skills
- Hands-on experience with Azure DevOps (backlogs, dashboards, Agile collaboration)
- Knowledge of observability/monitoring tools (e.g., Prometheus, Grafana, ELK, OpenTelemetry)
- Demonstrable Project Management Skills with Agile Delivery
- Familiarity with AIOps concepts such as event correlation, anomaly detection, and predictive analytics
Preferred Qualifications
- Familiarity with ITSM platforms (e.g., ServiceNow, BMC)
- Understanding of cloud-native environments (AWS, Azure, Kubernetes)
- Experience with machine learning or analytics projects
- Project management or business analysis certifications (e.g., Prince2, PMP, CBAP)
- ITIL Foundation certification or equivalent
Additional information
Together, as owners, CGI Partners turn meaningful insights into action. Life at CGI emphasizes ownership, teamwork, respect and belonging. You’ll be supported to grow your career, work with leaders who care about your wellbeing, and join one of the world’s largest IT and business consulting services firms.
