Benefit Operations Associate

We at Collabera Digital are hiring for an exciting opportunity for a Benefit Operations Associate. This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe.

Key objectives:

• Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes
• Manage the day-to-day benefit administration by informing providers of changes in an employee's life cycle and maintaining online benefit platforms across multiple countries in Europe.
• Provide subject matter expertise in benefit-related processes, policies and tools
• Utilize HRSM technology to triage, track and manage incoming enquiries and cases
• Create and maintain high quality SOPs
• Have a strong understanding of benefit plans and be the subject matter expert of benefit processes.
• Identify process improvements by identifying issues, process delays and quality problems and recommending solutions
• Contribute to the ongoing development of the HR Shared Services FAQ library
• Ensure compliance with appropriate data protection legislation at all times
• Liaise with internal departments and third-party service providers as necessary
• Contribute to wider projects and initiatives within the HR shared Services team

Essential skills and experience

• Must have an interest and understanding of general HR policies and procedures
• Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality
• Must possess solid verbal, written, interpersonal and telephone communication skills
• Must be able to identify critical situations and take action to escalate where necessary
• Must demonstrate the ability to work in a team
• Must be able to multitask yet remain detailed-oriented with sound time management skills
• Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills
• Must be able to perform role under minimal supervision
• Experience with Workday, ServiceNow, and Darwin is desirable

About Us:

Collabera Digital is a Leading Digital Solutions company providing Software Engineering Solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. {and 59% of the Fortune 50 (could use either stat)}

With Collabera Digital, you:

• Will get to work on numerous challenging and exciting projects, including Salesforce, AI/Data Science, Generative AI, Automation, Cloud Enterprise, and Cyber Security.
• At Collabera Digital, you have an 80% chance of project extension or redeployment to other clients.
• Will have endless opportunities to learn new technologies through our in-house training arm – Cognixia.

Additionally, you can also share the CV at of anyone you know who might be a good fit for this position. We have a referral policy in place.