Account Manager

My client is a Series A InsurTech and a digital-native TPA who use automation technology and AI to bring speed, advanced data science, and simplicity to the experience of consumers, insurance adjusters, and carriers.

As an Account Manager, you will be an integral part of the approach to client service - working closely with the claims, operations, analytics and technology teams to drive positive customer engagement and identify opportunities to win business.

For this role, you will need to have experience managing accounts in the UK general insurance market, with a strong preference for relevant claims knowledge.

The role will involve:

• Establish and prepare data-driven reporting for clients, such as Monthly and Quarterly Customer stewardship meetings where appropriate
• Serve as the main relationship liaison with customers in the UK, quickly building trust and identifying opportunities for continual improvement
• Ensure strong customer satisfaction by leveraging effective and proactive relationship management
• Help in responding to and preparing for RFPs / RFIs from prospective clients
• Serve as voice of the customer and provide valuable insights to the operations and technology teams to ensure continual improvement and optimisation of outcomes
• Support the onboarding of new customers working closely with claims operations and technology teams

Requirements

• Strong experience in the UK insurance industry in an Account Executive function or claims team
• Degree and/or ACII qualification
• Proven ability to manage relationships with high value customers and communicate with both technical and non-technical audiences alike
• Able to work in a small team with big growth ambitions
• Exceptional communication and interpersonal skills
• A passion for claims or insurance

Benefits

• Generous health-insurance package
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays
• Industry Qualifications paid by the company (after a qualifying period)
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment